topic Re: Your System is not intel optane memory ready in Intel® Optane™ Memory

Your System is not intel optane memory ready

Black27Alpha — Sat, 17 Aug 2024 03:25:35 GMT

I am getting an Error notification that One of you disk is at risk. What to do? Is it safe to ignore this error?

Re:Your System is not intel optane memory ready

IntelSupport — Mon, 19 Aug 2024 14:04:52 GMT

Hello

Re:Your System is not intel optane memory ready

IntelSupport — Mon, 19 Aug 2024 14:18:56 GMT

Hello Odin,

Greetings from Intel!

Thank you for sharing the pictures, from the pictures we were not able to get the disk details. Kindly share us the disk details to assist you further on your query.

Please feel free to respond to this email at your earliest convenience.

Best regards,

Amina

Intel Server Support

Intel.com/vroc

Re: Your System is not intel optane memory ready

Black27Alpha — Wed, 21 Aug 2024 09:02:15 GMT

These are the disk details. Hope you could help me.

Re:Your System is not intel optane memory ready

IntelSupport — Wed, 21 Aug 2024 14:04:08 GMT

Hello Odin,

Greetings from Intel!

Thank you for sharing the pictures. From them, we see that it is a Samsung SSD. We kindly request that you contact Samsung for further assistance, as we are unable to provide additional support on this matter.

Best regards,

Amina

Intel Server Support

Intel.com/vroc

Re: Your System is not intel optane memory ready

n_scott_pearson — Wed, 21 Aug 2024 18:04:35 GMT

This is a failure prediction from the SSD's S.M.A.R.T. subsystem being reported.

S.M.A.R.T. is a service offered by storage vendors that utilizes a vendor-/drive-specific set of criteria to predict whether a drive failure is possibly pending. When a failure prediction is consistently occurring, you should, as soon as possible (i.e., in the next few days, not next week or next month), backup your data and replace this drive. If this drive is your boot drive, you can clone its contents to the replacement drive.

Now, I said, 'consistently occurring'. There is the possibility of spurious (i.e., false-positive) notifications. I would do two things to ensure that the prediction is consistently occurring,

Shutdown and power off the system. Wait a minute and then power back up and start Windows. If the tool continues to report the prediction, then concern is appropriate.
As a secondary verification, I would check for to see if a different tool also reports the prediction. Most drive vendors offer a tool for performing this kind of check. For example, Seagate offers a tool called SeaTools. If your vendor doesn't provide a tool - or this tool will not work because Intel RST is running - you can always use a vendor-independent tool. A good alternative is PassMark's DiskCheckup tool, which is free for personal use. There are others; here's an article detailing some of them: 14 Best Free Hard Drive Testing Programs.

Hope this helps,

...S

Re:Your System is not intel optane memory ready

IntelSupport — Mon, 26 Aug 2024 15:19:09 GMT

Hello Team,

Thank you for contacting Intel.

This is regarding the reported issue. As we have informed you earlier we will not be able to assist you further on this case, we will proceed to close the case.

Regards,

Amina

Intel Server Support

Intel.com/vroc