topic Re:Intel Optane Memory wrongly unsupported in Intel® Optane™ Memory

Intel Optane Memory wrongly unsupported

ZACKT — Tue, 08 Apr 2025 13:13:54 GMT

So I just got Optane M10 16Gb and trying to install to my pc which I know is definitely optane supported but it doesn't go well. The "SetupOptaneMemory.exe" straight up said "Unsupported Chipset" on a 400 series chipset.
Yes, I installed the latest chipset driver from the mobo manufacturer.
Yes, I enabled Intel RST SATA mode.
Yes, I have the latest mobo driver, it was released 4 years ago
and Yes, I have a HDD and SSD with more than enough space the optane could ever ask for.

Then you may ask, what about using RST program? doesn't work. It said no compatible disk pair or something.
System SSD is NVMe M.2 on M.2_1 slot
Optane is installed on M.2_2
Windows 11 Pro on the latest version

I will give up on using intel product if this doesn't get solved or fixed for all people.
This thing took half a day of me trying to diagnose and use. It bricked my PC twice, totalled for 6 hours. luckily system restore was able to save my pc

PLEASE FIX!

Re: Intel Optane Memory wrongly unsupported

LeonWaksman — Tue, 08 Apr 2025 19:55:38 GMT

Download and install the setupRST program. This programs install the RST Drivers and downloads from Microsoft Store the Intel Optane™ Memory and Storage Management application. After installing this application, run it and enable Optane acceleration. Use this guide for help.

Leon

Re:Intel Optane Memory wrongly unsupported

MACM — Wed, 09 Apr 2025 23:59:05 GMT

Hi ZACKT,

Greetings of the day.

Hope you are doing great.

Thank you for trusting Intel with your business. As with all good things, your product has reached the end of its interactive technical support life. However, you can find Intel® Optane™ Memory M10 Series recommendations at Intel Community forums and additional information at the Discontinued Products website. It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com

Best Regards,

Mohammed Ali CM

Intel Customer Support