topic Re:Optane memory application execution failure in Intel® Optane™ Memory

Optane memory application execution failure

NSD1205 — Sat, 04 Apr 2026 10:13:00 GMT

Just look at the picture.

I installed and ran the Optane Memory application from the Micro Store, but an error occurred.

Even though I installed the latest driver, it keeps saying that the latest version is not installed and won't run at all.

The program is not running, so I cannot "activate" it right now.

I would appreciate it if you could reply by email if possible.

Re:Optane memory application execution failure

Poojitha — Mon, 06 Apr 2026 10:24:30 GMT

Hi NSD1205,

Greetings for the day!

Thank you for reaching out to the Intel support. We acknowledge receipt of your concern and want to assure you that assisting you is our top priority.

Kindly provide the complete model name of the product.

Your prompt response with this information will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We look forward to hearing from you soon.

Best regards,

Poojitha N

Intel Customer Support Technician

Re:Optane memory application execution failure

Poojitha — Fri, 10 Apr 2026 04:54:54 GMT

Hi NSD1205,

Greetings for the day!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

We appreciate your understanding!

Regards,

Poojitha

Intel Customer Support Technician

Re: Re:Optane memory application execution failure

NSD1205 — Sat, 11 Apr 2026 15:31:54 GMT

Solved.

In Windows 11 versions 24h2 or higher, applications downloaded from the Microsoft Store always result in errors.

Even with 23h2, if I perform the security update, an error appears saying "The application cannot be run because it is not the latest driver," and it does not run.

The solution is simple. If you install Windows 10 22h2, it works very well.

I confirmed that access works without any issues when updating to Windows 11 immediately after setting up all drivers and applications on Windows 10 22h2.

It would be best to update the system so that setup is possible directly on Windows 11 23h2 or higher. I am aware that the Optane update is complete. In that case, you need to provide an announcement. I am a computer engineer from South Korea.

It seems it took about 3 days to resolve this.

Re:Optane memory application execution failure

Shankith — Sat, 11 Apr 2026 15:45:58 GMT

Hello NSD1205,

Greetings!

Thank you for the detailed explanation and for sharing your findings.

We appreciate your time and effort in identifying this workaround. We shall go ahead and archive this thread and will no longer be monitored.

Please feel free to contact us if you need any further assistance.

Regards,

Shankith K P

Intel Customer Support Technician