topic Re: Problem with Intel Optane Memory (32GB) in Intel® Optane™ Memory

Problem with Intel Optane Memory (32GB)

RSmit25 — Fri, 27 Jul 2018 13:09:18 GMT

I have an Intel Optane Memory of 32 GB (it was already installed on my motherboard ( Z370 Aorus Gaming 7-OP), a Samsung SSD 970 Pro NVMe M.2 512 GB and a WD Black 2TB SATA3 7200rpm. I have the OS on the M.2 and I would like to accelerate my HDD which I use for games. I have installed Windows 10 in UEFI and SATA Mode Selection in AHCI instead of Intel RST Premium With Intel Optane Acceleration. Because I have readed that Intel RST is used for RAIDs. The problem appears when I try to activate Intel Optane, when I try to activate with SetUpOptaneMemory I get an error that says: The Intel Optane memory is not compatible with the system installed in the PCI Express (PCIe). I have read that Intel Optane can accelerate Secondary/Sata Drive, should I change the SATA Mode Selection to Intel RST Premium With Intel Optane Acceleration or this mode is only for RAIDs?

My CPU is an Intel Core i7 8700k 3.7GHz and my OS is Windows 10 Home 64bits.

Re: Problem with Intel Optane Memory (32GB)

n_scott_pearson — Fri, 27 Jul 2018 13:23:48 GMT

You need to set it to Intel RST Premium With Intel Optane Acceleration. While it also supports the use of RAID, this mode is necessary to support Optane.

Note that changing the SATA Mode from AHCI to Intel RST Premium With Intel Optane Acceleration may require you to reinstall your O/S.

Hope this helps,

...S

Re: Problem with Intel Optane Memory (32GB)

RSmit25 — Fri, 27 Jul 2018 13:37:02 GMT

Thank you. I have other question the "Unllocated" space that you have to leave to install Intel Optane, do you have to create it on the M.2, which has the OS or on the HDD, which I want to accelerate. I mean, do you have to create it on the disk which has the OS or on the disk you want to accelerate?

Re: Problem with Intel Optane Memory (32GB)

idata — Fri, 27 Jul 2018 17:40:47 GMT

Hello Reggyx,

The unallocated space needs to be left in the drive that contains the OS. Even if you are looking to accelerate a secondary drive.

Hope this helps you.

Best Regards,

Juan N.

Re: Problem with Intel Optane Memory (32GB)

RSmit25 — Sat, 28 Jul 2018 01:26:03 GMT

Is Intel Optane installed correctly? It seems to be well configured but I have not left the "unallocated space" to the Samsung SSD 970 Pro NVMe M.2 512 GB that has the OS installed. Intel Optane is accelerating a secondary drive (WD Black 2TB SATA3 7200rpm) is there any way to check if it works correctly? Do not leaving the unallocated space on the Samsung SSD 970 Pro NVMe M.2 that has the OS installed would affect the use of Intel Optane? I have another question: why it says in the System Volume: "NO", is this because it is accelerating a secondary disk?

Re: Problem with Intel Optane Memory (32GB)

RSmit25 — Mon, 30 Jul 2018 17:23:33 GMT

If someone could tell me if it is properly installed Intel Optane with these captures would be very grateful, since I have not left the unallocated space on the disk where the OS is installed. I think Intel Optane's metadata was saved on the secondary disk.

Re: Problem with Intel Optane Memory (32GB)

idata — Mon, 30 Jul 2018 19:54:17 GMT

Hello Reggyx,

According to the images of RST you shared with me the Optane module is properly set up. Even if the system disk does not have free space. Have you tested the Optane module to accelerate your secondary disk? Does it work properly or does the acceleration shows any error?

Best Regards,

Juan N.

Re: Problem with Intel Optane Memory (32GB)

RSmit25 — Mon, 30 Jul 2018 20:17:06 GMT

It's accelerating the secondary disk right now and I have not gotten any errors so far, I've even tried to deactivate it and turn it back on and it's still working. I did not allocate space to the secondary disk until it was accelerated by Intel Optane. Could it be that the Intel Optane's data was saved on the secondary disk?

Thanks for your answer.

Re: Problem with Intel Optane Memory (32GB)

idata — Mon, 30 Jul 2018 21:28:45 GMT

Hello Reggyx,

Yes, that could be the reason why it is working fine. I will have this information noted and share with the engineering team.

Great to know it is working without any error.

Please let me know if you have any additional question.

Best Regards,

Juan N.

Re: Problem with Intel Optane Memory (32GB)

idata — Mon, 06 Aug 2018 20:28:25 GMT

Hello Reggyx,

I would like to know if you have any additional question or feedback to provide regarding this issue.

Best Regards,

Juan N.