topic Re: intel optane error 0xA0070004 in Intel® Optane™ Memory

intel optane error 0xA0070004

TArte — Sun, 29 Jul 2018 02:29:55 GMT

Description

error code 0xA0070004 i have installed everything in order this is my 15th install of windows and no luck

Motherboard model asus maximus ix hero

processor i7 7700k

graphics card evga gtx 1060 6gb sc

system main drive - SanDisk 240GB SSD Plus SATA III 2.5" Internal SSD

intel optane 32gb model

drive trying to accelerate with optane - Seagate 2TB FireCuda Gaming SSHD (Solid State Hybrid Drive) - 7200 RPM SATA 6Gb/s 64MB Cache 3.5-Inch Hard Drive

i have followed all instructions via intels installation guide all drives are gpt style

Re: intel optane error 0xA0070004

idata — Mon, 30 Jul 2018 19:36:51 GMT

Hello Tylerartz.

Thank you for contacting Intel technical support,

As we understand you are trying to use your Intel® Optane™ Memory Series 32GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint on your Asus ROG MAXIMUS IX HERO motherboard to accelerate a secondary/data drive Seagate 2TB FireCuda Gaming SSHD (Solid State Hybrid Drive) - 7200 RPM SATA 6Gb/s 64MB Cache 3.5-Inch Hard Drive and you are receiving the error 0xA0070004.

In order to discard any problem during the setup process we need you to follow and review the instructions available in the following article:

https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html

7th Generation Intel® Core™ i7 Processorshttps://www.intel.com/content/www/us/en/products/processors/core/i7-processors/i7-7700.html Intel® Core™ i7-7700 Processor

https://www.intel.com/content/www/us/en/products/processors/core/i7-processors/i7-7700k.html Intel® Core™ i7-7700K Processor

https://www.intel.com/content/www/us/en/products/processors/core/i7-processors/i7-7700t.html Intel® Core™ i7-7700T Processorhttps://www.intel.com/content/www/us/en/products/chipsets/desktop-chipsets/z270.html Intel® Z270 Chipset

https://www.intel.com/content/www/us/en/products/chipsets/desktop-chipsets/q270.html Intel® Q270 Chipset

https://www.intel.com/content/www/us/en/products/chipsets/desktop-chipsets/h270.html Intel® H270 Chipset

https://www.intel.com/content/www/us/en/products/chipsets/desktop-chipsets/q250.html Intel® Q250 Chipset

https://www.intel.com/content/www/us/en/products/chipsets/desktop-chipsets/b250.html Intel® B250 Chipset15.5 or later NoteFor secondary/data drive acceleration support, 16.0.2 or later is required. A System BIOS update is also required, contact your motherboard vendor.

Please make sure you have the proper driver version installed on your system for acceleration and the latest version of the system BIOS compatible with secondary/data drive acceleration (we advise you to contact your motherboard vendor to get it).

The latest version of the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver can be found here:

https://downloadcenter.intel.com/download/27984/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver https://downloadcenter.intel.com/download/27984/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver

In case that you are already running the latest version of the Intel® RST User Interface and the latest version of the System BIOS compatible with secondary/data drive acceleration provided by your motherboard manufacturer. We will need you to provide us with the following:

Pictures and the marking of your product (https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html https://www.intel.com/content/www/us/en/support/articles/000025532/memory-and-storage.html).

Screenshots of the error 0xA0070004, and further information of your system configuration (including operating system configurations and BIOS settings) in order to try to reproduce your issue.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support.

Re: intel optane error 0xA0070004

TArte — Tue, 31 Jul 2018 19:29:16 GMT

I have followed every step also I have updated my bios and am using the correct version of rst I will attach pictures

Re: intel optane error 0xA0070004

idata — Wed, 01 Aug 2018 23:46:39 GMT

Hello Tylerartz.

Thank you for your reply and the screenshots provided.

Please take into consideration that the latest BIOS update available on the Asus website for your motherboard is the Version 1301 and it was released on 2018/04/20, the latest version of the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver that supports secondary/data drive acceleration was released on 07/19/2018, please verify that the latest version of the system BIOS is compatible with secondary/data drive acceleration (we advise you to contact your motherboard vendor).

We are going to try to reproduce your issue in our lab as soon as we have an update we will be replying to this post.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel Customer Support.

Re: intel optane error 0xA0070004

idata — Wed, 01 Aug 2018 23:53:32 GMT

Hello Tylerartz.

Thank you for your reply and the screenshots provided.

We are going to try to reproduce your issue in our lab as soon as we have an update we will be replying to this post.

Thank you for your patience and understanding.

Best regards,

Josh B.

Intel Customer Support.

Re: intel optane error 0xA0070004

idata — Thu, 09 Aug 2018 19:34:48 GMT

Hello Tylerartz.

Thank you for your patience.

The 0xA0070004 error occurs during the enabling Intel® Optane™ memory process. It occurred when we try to enable it when Intel® Optane™ memory volume is already created.

As part of the troubleshooting, we need you to follow the "https://www.intel.com/content/www/us/en/support/articles/000022179/memory-and-storage.html Removing Partitions with Microsoft DiskPart" guide using the "Clean all" command in order to remove the partitions and the volume information from your Intel® Optane™ memory.

Intel® recommends that a full and verified backup of data be performed before attempting to apply this process; see "The Importance of a Backup Solution" at

http://www.intel.com/content/www/us/en/support/server-products/000007914.html http://www.intel.com/content/www/us/en/support/server-products/000007914.html.

After this process is completed run the software one more time.

NoteFor secondary/data drive acceleration support, the driver 16.0.2 or later is required. A System BIOS update is also required, contact your motherboard vendor.

We need to make sure that the latest BIOS have the RST version to support acceleration on secondary drives, please contact your motherboard vendor for this information.

Please let us know the results of this troubleshooting.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support.

Re: intel optane error 0xA0070004

idata — Thu, 16 Aug 2018 22:22:05 GMT

Hello tylerartz.

Thank you for having contacted Intel Technical Support.

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support.