topic Re:Trying to open my INTEL RAPID STORAGE APP in Intel® Optane™ Persistent Memory

Trying to open my INTEL RAPID STORAGE APP

GARYV — Wed, 11 Oct 2023 03:14:33 GMT

keep getting file windows cant find C/program files/ Intel{r}rapid storage technology/astorui.exe. i uninstalled it on my HP OBELISK OMEN DESKTOP and re installed and still getting the same message. how can i fix this ? its driving me nuts did all the stuff it says but no avail

Re:Trying to open my INTEL RAPID STORAGE APP

IntelSupport — Thu, 12 Oct 2023 07:34:31 GMT

Hello,

Thank you for posting on the Intel️® communities.

We understand you are getting an error, let us help you with the Intel® Rapid Storage Technology Driver Application.

In order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Nurhayati Ibrahim

Intel Customer Support Technician

Re: Re:Trying to open my INTEL RAPID STORAGE APP

GARYV — Thu, 12 Oct 2023 15:36:09 GMT

Here it is

Re: Trying to open my INTEL RAPID STORAGE APP

GARYV — Thu, 12 Oct 2023 15:38:25 GMT

did i do it right ?

Re:Trying to open my INTEL RAPID STORAGE APP

IntelSupport — Mon, 16 Oct 2023 08:03:34 GMT

Hello,

Thank you for your response. I have received your SSU logs.

May I ask you to share the steps you have taken previously in details and is there any software or hardware changes you have made prior to the issue.

Meanwhile do check below link and have a try:

https://www.intel.com/content/www/us/en/support/articles/000027232/technologies/intel-rapid-storage-technology-intel-rst.html

You are also advised to go thru the read me files below as stated that currently the RST version supported is Microsoft Windows* 10 x64 Edition (current RTM):

https://downloadmirror.intel.com/773231/ReadMe_16_8_5_1014_5.txt

Please let us know the outcome after you have tried it and will be happy to assist if any other troubleshooting required for this issue.

Best regards,

Nurhayati Ibrahim

Intel Customer Support Technician

Re: Re:Trying to open my INTEL RAPID STORAGE APP

GARYV — Mon, 16 Oct 2023 15:06:51 GMT

i fixed it already by renaming the file by adding .exe to the the file name works fine now .

Re:Trying to open my INTEL RAPID STORAGE APP

IntelSupport — Tue, 17 Oct 2023 07:37:52 GMT

Hi GARYV,

Good day,

Thank you for your reply.

I am glad that you are able to use the application now.

I would like to ask if you have further questions or clarifications regarding this case.

Else if none, may I proceed to close the case of 06013144?

Feel free to contact us should you need any further assistance, and we will be more than glad to continue assisting you.

Nurhayati

Intel® Customer Support

Re:Trying to open my INTEL RAPID STORAGE APP

IntelSupport — Fri, 20 Oct 2023 07:19:13 GMT

Good day GARVY,

Regarding your thread, we are following up to enquire if you have further questions or clarifications regarding this case.

Else if none, we will proceed to close the thread.

Once the thread is closed, it will no longer be monitored by Intel. Kindly submit a new thread should you need further assistance. We will be more than glad to continue assisting you.

Looking forward on receiving your reply!

Best Regards,

Nurhayati

Intel® Customer Support

Re:Trying to open my INTEL RAPID STORAGE APP

IntelSupport — Tue, 24 Oct 2023 07:07:58 GMT

Good day GARVY,

This info is to update that the thread is now closed and will no longer be monitored by Intel. Kindly submit a new thread should you need further assistance. We will be more than glad to continue assisting you.

Best Regards,

Nurhayati

Intel® Customer Support