What IS This Error Message -- Intel Optane Memory and Storage

nononononono — Wed, 03 Dec 2025 15:08:51 GMT

What does this notification/error message mean?

Intel Optane Memory and Storage

Attention required

One of your disks is at risk (SMART

event). Please open Intel Optane Memory and Storage

Management application for details.

More info

-- Clicking on "More Info" just brought me to a random Intel page that does not mention the error

-- I do not own nor have admin rights to the machine I am getting this error on.

-- My company's help desk personnel do not seem to be familiar with this error message

Can someone tell me what this means so I can try and get it taken care of?

Re:What IS This Error Message -- Intel Optane Memory and Storage

Fikri_Intel — Thu, 04 Dec 2025 02:52:15 GMT

Hi nononononono,

Thank you for contacting Intel.

We appreciate you reaching out to us regarding the reported issue.

Please be informed that the Intel® Optane™ Persistent Memory 100 Series and the associated spare parts and accessories have been discontinued. This email is to inform you that the support for the said products has been switched to self-service support.

https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html

The available self-service support options include:

# Technical support content available online

# Discontinued products could be under warranty. Submit warranty service through the Warranty Center (supporttickets.intel.com).

# Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site (https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html)

# Help from other users in the Intel Support Community (https://community.intel.com/)

We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products.

For more details regarding your issue, please refer to the article below:

https://www.intel.com/content/www/us/en/support/articles/000034272/memory-and-storage/intel-optane-memory.html

Since there is no further assistance we can provide for this, we will proceed with the case closure at our end.

It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com. Thank you for using Intel products and services.

Regards,

Fikri_Intel

topic Re:What IS This Error Message -- Intel Optane Memory and Storage in Intel® Optane™ Persistent Memory

What IS This Error Message -- Intel Optane Memory and Storage

Re:What IS This Error Message -- Intel Optane Memory and Storage