topic Re: computer out, iimpossible reading ssd optane H10 32+512Go in Intel® Optane™ Persistent Memory

computer out, iimpossible reading ssd optane H10 32+512Go

Didus69 — Thu, 11 Jun 2026 11:05:35 GMT

The computer I'm using is down, and I can't access the data on the drive.
After numerous attempts, I can see the drive using the Intel application, but it's marked as "offline." However, Windows doesn't recognize it or shows it as incompatible, like a 2TB drive instead of the actual 32GB + 512GB.

Furthermore, the drive containing the data is BitLocker, and even though I have the recovery key, I can't access the drive or the data.

I tried recovering the data on a computer with a 10th-generation Intel processor. I saw some options in the motherboard BIOS, but these options indicate that the data on both drives will be erased.

Intel tells me these drives are no longer supported; no need to repeat that.

Basically, is there an option or program to read this data? The drive itself isn't defective; it's the management system that's faulty.

Re:computer out, iimpossible reading ssd optane H10 32 512Go

Dineshbabu — Thu, 11 Jun 2026 22:46:11 GMT

Hi Didus69,

Greetings!

Thank you for contacting Intel Customer Support.

The product Intel® Optane™ Memory H10 with Solid State Storage has reached its End of Interactive Support (EOIS). Intel no longer provides technical assistance, but you can continue looking for help from other community users. We recommend you search for an answer to your inquiry in the available self-help resources at Support for Intel® Optane™ Memory H10 with Solid State Storage. More information about the EOIS status of this product is available at End-of-Interactive-Support (EOIS) Announcement for Intel® Optane™ Memory H10 and H20 with Solid State Storage.

As a best effort, we recommend trying the troubleshooting steps mentioned in the article below:

https://www.intel.com/content/www/us/en/support/articles/000060010/memory-and-storage/intel-optane-memory.html

Since there is no further scope of support from our end, we are closing this request. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Dinesh

Intel Customer Support Technician

Re: computer out, iimpossible reading ssd optane H10 32+512Go

Didus69 — Fri, 12 Jun 2026 09:04:45 GMT

I don't want garanties or support from you!

I wanted help for YOUR product by people out of Intel Customer Support Technician, that's what I was advised when I contacted you.

but it's not possible, you're blocking that, Now it's clear for me, it is the first time that I see such an attitude, I will take all necessary measures and I no longer intend to recommend Intel to anyone who asks me about them in the future.