topic Re: SSD issue in Intel® Optane™ Persistent Memory

SSD issue

Roushan — Wed, 10 Jun 2026 08:14:04 GMT

Am a Technical guy i have one SSD which is 256GB storage and it's not working, i want to know about product warranty also i want to know how to get replacement of the product

Re:SSD issue

Dineshbabu — Wed, 10 Jun 2026 18:29:20 GMT

Hi Roushan,

Greetings!

Thank you for posting in the Intel Community. We acknowledge receipt of your concern and want to assure you that assisting you is our top priority. To effectively troubleshoot the issue you're facing, we required some additional information from your end.

Could you please help us with the complete model of the SSD that you are using?

Regards,

Dinesh

Intel Customer Support Technician

Re:SSD issue

Dineshbabu — Mon, 15 Jun 2026 19:31:09 GMT

Hi Roushan,

Greetings!

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Regards,

Dinesh

Intel Customer Support Technician

Re:SSD issue

Dineshbabu — Thu, 18 Jun 2026 16:59:37 GMT

Hi Roushan,

Greetings!

We would like to inform you that we are closing this request due to no response being received for our previous follow-ups. Please don’t hesitate to reach out with any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Regards,

Dinesh

Intel Customer Support Technician

Re: SSD issue

RynHong — Thu, 23 Jul 2026 08:46:08 GMT

I'd also recommend checking the SSD's SMART/health data with a reliable diagnostic tool before assuming it's a software issue. That can quickly tell you if the drive is starting to fail or if it's more likely a configuration or driver problem.