topic Re:Need support on Ethernet controller functionality - WGI211ATSLJXZ in Intel® Optimized AI Frameworks

Need support on Ethernet controller functionality - WGI211ATSLJXZ

manoj9324 — Sat, 12 Feb 2022 06:57:07 GMT

Hi Experts ,

we have noticed a problem in ethernet controller - WGI211ATSLJXZ that the part was failed in MAC address verification in functional test station. And also the device was not being detected in PCIe Bus .

Can you explain us what are the possibilities for this reported problem. Please support and let me know any programming procedure with you for this particular ethernet controller.

Intel Part No : WGI211ATSLJXZ

Ethernet ICs Controller IEEE 10/ 100/1000 Mbps QFN64

Looking forward for your valuable support on this matter. Pls guide us in possible way to resolve this quality issue.

Regards

Manoj Balakrishnan.

Re:Need support on Ethernet controller functionality - WGI211ATSLJXZ

Paul_R_Intel — Mon, 14 Feb 2022 04:33:34 GMT

Hello manoj9324,

Thank you for joining the community, please allow us to investigate your inquiry, in the meantime can you please tell us more about your project?

Regards

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Need support on Ethernet controller functionality - WGI211ATSLJXZ

Paul_R_Intel — Fri, 18 Feb 2022 04:44:49 GMT

Hello manoj9324,

I hope you are doing great, we would like to know if you need further support and if you could share more details about the inquiry, is this on an Intel server Board or a different board?

Regards,

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Need support on Ethernet controller functionality - WGI211ATSLJXZ

Paul_R_Intel — Wed, 23 Feb 2022 01:18:14 GMT

Hello manoj9324,

We would like to follow up on your inquiry. We would like to know if you need further assistance. In case you do, we would highly appreciate if you would let us know.

Regards,

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios

Re:Need support on Ethernet controller functionality - WGI211ATSLJXZ

Paul_R_Intel — Fri, 25 Feb 2022 01:50:16 GMT

Hello manoj9324,

I hope you are doing great, we are following up on your thread, as we have not heard back from you we will mark the thread as closed. Do not hesitate to contact us back if any further help is needed.

Thank you for choosing Intel.

Regards

Paul R.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit:

https://intel.com/support/serverbios