topic wifi adaptor gone from laptop in Intel® Optimized AI Frameworks

wifi adaptor gone from laptop

Jaclyn1 — Tue, 10 Jan 2023 22:19:48 GMT

my wifi adaptor is totally gone please help

Re:wifi adaptor gone from laptop

Alberto_R_Intel — Wed, 11 Jan 2023 19:35:15 GMT

Jaclyn1, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

What is the model of the laptop?

Was the Intel® wireless card working fine before on this specific computer?

When did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

Re:wifi adaptor gone from laptop

Alberto_R_Intel — Tue, 17 Jan 2023 20:19:40 GMT

Hello Jaclyn1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

Re:wifi adaptor gone from laptop

Alberto_R_Intel — Mon, 23 Jan 2023 22:20:46 GMT

Hello Jaclyn1, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician