topic Re: driver update reinstal issue in Mobile and Desktop Processors

driver update reinstal issue

RBeel — Tue, 12 Jul 2016 20:07:30 GMT

Every few days i need to download and reinstall the same driver update for my intel cpu

this happens once every few days and is very annoying because it makes my cpu or memory usage go to 99% wich makes my pc very slow imidiatly and can be very stresful mid game session

my specs are

motherboard : Asrock fatal1ty b85 killer

memory : 2x crucial ballistix sport 8 gb

hardisk: WD green WD 20 ezrx

SSD:BX100 250 gb ssd

cpu :intel core i 7 4790 /3.6 Ghz

Gpu: Sapphire nitro r9 380 4g D5 (amd)

Re: driver update reinstal issue

idata — Thu, 14 Jul 2016 14:10:03 GMT

Hi Robbe_B,

Let's try testing your system with the Intel® Processor Diagnostic Tool, to verify the functionality of your system. The diagnostic checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.

Please attach the results to your answer.

Intel® Processor Diagnostic Tool

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Are you getting any error message? What is the driver version you are using?

Regards,

Hellen.

Re: driver update reinstal issue

RBeel — Sat, 16 Jul 2016 10:20:46 GMT

I can respond now but tomorrow i wil be on vacation for a few weeks so i cant respond during that time

--- IPDT64 - Revision: 3.0.0.25.W.MP

--- IPDT64 - Start Time: 7/16/2016 12:13:57 PM

--------------------------------------------------------------------

Processor 1

--------------------------------------------------------------------

Genuine Intel CPU Test

Module Version: 1.0.12.64b.W

Start Time: Sat Jul 16 12:13:58 2016

Test Result - PASS

Expected: GenuineIntel

Detected: GenuineIntel

End Time: Sat Jul 16 12:13:58 2016

Total Time: seconds: 0

--------------------------------------------------------------------

Temperature Test

Module Version: 1.0.12.64b.W

Start Time: Sat Jul 16 12:13:58 2016

Test Result - PASS

Expected: Greater than 1 degrees below max

Received: 40 degrees below max

End Time: Sat Jul 16 12:13:58 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Brand String Test

Module Version: 1.0.12.64b.W

Start Time: Sat Jul 16 12:13:58 2016

Test Result - PASS

Expected String Parts: As Defined in BrandString_LocalConfig.xml

Detected: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

End Time: Sat Jul 16 12:13:58 2016

Total Time: seconds: 0

--------------------------------------------------------------------

CPU Frequency Test

Module Version: 1.0.14.64b.W

Start Time: Sat Jul 16 12:13:59 2016

Test Result - PASS

Processor Name: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz

Expected CPU Frequency: 3.60

Detected CPU Frequency: 3.8526

Expected Base Clock: 100

Detected Base Clock: 101.384

Expected frequency - The highest frequency at which the tested processor was manufactured to operate

Detected frequency - The frequency at which the tested processor is currently operating

Power management modes can create marginally higher or lower detected frequency

than expected frequency. Small variations in clock frequencies are common.

QPI link rate Test - Not supported.

Skipping QPI link rate Test.

End Time: Sat Jul 16 12:14:00 2016

Total Time: seconds: 1

--------------------------------------------------------------------

Floating Point Test

Module Version: 1.0.10.64b.W

Start Time: Sat Jul 16 12:14:00 2016

Test Result - PASS

Million Floating Points per Second, MFLOPS: 489.6

Error: 0

--- Floating Point Test Passed!!!---

End Time: Sat Jul 16 12:14:02 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Prime Number Generation Test

Module Version: 1.0.10.64b.W

Start Time: Sat Jul 16 12:14:02 2016

Test Result - PASS

Operation Per Second: 4.65205e+006

Error: 0

--- Prime Number Generation Test Passed!!!---

End Time: Sat Jul 16 12:14:04 2016

Total Time: seconds: 2

--------------------------------------------------------------------

Cache Test

Module Version: 1.0.10.64b.W

Start Time: Sat Jul 16 12:14:04 2016

Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32

- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Sat Jul 16 12:14:04 2016

Total Time: seconds: 0

--------------------------------------------------------------------

MMXSSE Test

Module Version: 1.0.10.64b.W

Start Time: Sat Jul 16 12:14:04 2016

Test Result - PASS

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

End Time: Sat Jul 16 12:14:04 2016

Total Time: seconds: 0

--------------------------------------------------------------------

AVX Test

Module Version: 1.0.11.64b.W

Start Time: Sat Jul 16 12:14:05 2016

Test Result - PASS

--- Determining AVX AES PCLMULQDQ capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- AVX/AES/PCLMULQDQ ---

AVX - Advanced Vector Extensions Supported --> Yes

AVX OS Support - AVX Operating System Supported --> Yes

AES - Advanced Encryption Standard Supported --> Yes

PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

--- AVX AES PCLMULQDQ capabilities check complete ---

AVX Compare Test Result --- PASS

AES Test Result --- PASS

PCLMULQDQ Test Result --- PASS

End Time: Sat Jul 16 12:14:05 2016

Total Time: seconds: 0

--------------------------------------------------------------------

IMC Test

Module Version: 1.0.7.64b.W

Start Time: Sat Jul 16 12:14:06 2016

Test Result - PASS

--- Reading Memory Size ---

Detected Memory Size is --> 16.00GB

--- Subtest - Memory Size Test Passed!!! ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated = 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed!!! ---

Integrated Memory Controller Stress Test Passed!!!

End Time: Sat Jul 16 12:14:06 2016

Total Time: seconds: 0

--------------------------------------------------------------------

PCH Test

Module Version: 1.0.9.64b.W

Start Time: Sat Jul 16 12:14:06 2016

Test Result - PASS

Chipset : Intel(R) B85 Express Chipset

2 device connected to PCI Express Port 1

1 : AMD Radeon (TM) R9 380 Series

2 : High Definition Audio Bus

No d...

Re: driver update reinstal issue

idata — Tue, 19 Jul 2016 18:32:49 GMT

Hi,

For sure Robee_B this case will be open till that; by the way, your processor seems to be fine, it passes all the tests. This is the max temperature allowed to your processor 72.72°C.

Are you getting any error message?

What is the driver you have to reinstall?

Regards,

Hellen.

Re: driver update reinstal issue

RBeel — Wed, 03 Aug 2016 12:52:51 GMT

intel chipset software (INF Update utility exe only)

Re: driver update reinstal issue

RBeel — Wed, 03 Aug 2016 12:53:31 GMT

its version 10.0.10586.494

package version 10.1.1.14

Re: driver update reinstal issue

idata — Thu, 04 Aug 2016 16:51:31 GMT

Hi Robbe_B,

We recommend you work with your computer manufacturer before installing our driver so you don't lose features or customizations.

I suggest you to try ASRock latest driver version:

http://www.asrock.com/mb/Intel/Fatal1ty%20B85%20Killer/?cat=Download&os=Win1064 http://www.asrock.com/mb/Intel/Fatal1ty%20B85%20Killer/?cat=Download&os=Win1064

Unless you are installing an operating system, you do not need to install the Intel® Chipset Software Installation Utility.

Learn about Intel® Chipset Software Installation Utility:

http://www.intel.com/content/www/us/en/support/boards-and-kits/000005835.html http://www.intel.com/content/www/us/en/support/boards-and-kits/000005835.html

Please let me know the outcome, hope this helps you.

Regards,

Hellen.

Re: driver update reinstal issue

RBeel — Wed, 24 Aug 2016 20:41:29 GMT

i updated asrock but i still had the same problem 4 times in about 2 weeks

Re: driver update reinstal issue

idata — Fri, 26 Aug 2016 22:55:11 GMT

Hi Robbe_B,

I'm sorry about this, from this point I recommend you to contact your motherboard manufacturer, and report to them this issue you are getting with the INF driver.

We sell our Intel chipsets and processors to third party manufacturers and they design their own computers with their own features, settings, and capabilities. For that reason they design their own drivers, to meet the exact specifications on their computers.

Contact Technical Support ASRock*

http://www.asrock.com/support/index.asp http://www.asrock.com/support/index.asp

Regards,

Hellen.

Re: driver update reinstal issue

RBeel — Sun, 28 Aug 2016 12:15:17 GMT

thanks for all the help i will look what they can do

Re: driver update reinstal issue

idata — Thu, 01 Sep 2016 15:43:25 GMT

Hi Robbe_B,

If there is anything else you need, do not hesitate to contact us back.

Best Regards,

Hellen.