topic Re: Package temp higher than core temp? in Mobile and Desktop Processors

Package temp higher than core temp?

AEs — Fri, 16 Sep 2016 12:32:55 GMT

I was wondering if this is normal.

When the pc is in idle, the "package" temp is higher than the cores temp.

Then when the cpu is under load, the core temp surpass the package temp.

I dont know if everything is working as it should.

As far as i know, the package temp should be always under the core temp.

Is there any problem?

Thanks.

Re: Package temp higher than core temp?

idata — Tue, 20 Sep 2016 19:06:14 GMT

Hi Alintel,

The processor temperature is usually lower than Core temperature. Now, both temperatures are affected by processor speed in BIOS, quantity and speed of the RAM plus amount of applications running at the same time.

Send me the results of our tool Intel® System Support Utility. I would try to figure out what the problem is.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

Regards,

Mike C

Re: Package temp higher than core temp?

AEs — Tue, 20 Sep 2016 21:12:20 GMT

Hello Mike, thanks.

What is exactly what i have to send you?

Re: Package temp higher than core temp?

idata — Wed, 21 Sep 2016 19:30:33 GMT

Hi Alintel,

Go to the website that I sent you and download and run our Intel® System Support Utility and send me the results. The tool provides with hardware configuration and the currently installed drivers.

Intel® System Support Utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility%3Fproduct%3D91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

How to attach a file:

-Click on reply

-Click Use advanced editor (upper right side)

-Click Attach (lower right hand)

Mike C

Re: Package temp higher than core temp?

AEs — Wed, 21 Sep 2016 20:19:13 GMT

Do you need all the sistem information or only the cpu?

Because there is a lot of "personal" information in there, serial numbers and stuff...

Thank you.

Re: Package temp higher than core temp?

idata — Thu, 22 Sep 2016 16:13:17 GMT

Hi Alintel,

For better service I would need to collect your entire system configuration (SSU results). It is possible to send your results via private message.

It is a good idea to run Intel® Processor Diagnostic Tool v. 3.0.0.25. The tool will provide a processor health overview.

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Mike C

Re: Package temp higher than core temp?

AEs — Thu, 22 Sep 2016 22:22:25 GMT

Everything is ok in the intel diagnostic tool.

Ill send you a private message with the ssu log then.

Thank you.

Re: Package temp higher than core temp?

idata — Fri, 23 Sep 2016 18:08:18 GMT

Hi Alintel,

Sure, I will be waiting for the results.

Mike C