Can't Update Drivers

idata — Fri, 15 Apr 2016 04:24:51 GMT

I recently upgraded from Windows 7(64 bit) to Windows 10 (64bit) and discovered I needed to update the drivers for my Intel(r) Core(TM) i7-3820 CPU @ 3.60 GHZ. I've tried using Intel Driver Update Utility and continue to get an error. Below is a copy of the log:

Chipset_20160414210940 Log:

[1FA4:1700][2016-04-14T21:09:39]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\Teagen\Downloads\Intel Components\SetupChipset.exe, cmdline: '-burn.unelevated BurnPipe.{43BC9F49-CC7B-4265-B0B7-5FCA408276BA} {5E070E05-59AD-4A8A-ACFD-FA1996590A1B} 7648'

[1FA4:1700][2016-04-14T21:09:39]i000: Initializing string variable 'IIF_ProductVersion' to value '10.1.1.14'

[1FA4:1700][2016-04-14T21:09:39]i000: Initializing string variable 'IIF_InstallerVersion' to value '3.1.6'

[1FA4:1700][2016-04-14T21:09:39]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'

[1FA4:1700][2016-04-14T21:09:39]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'

[1FA4:1700][2016-04-14T21:09:40]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Teagen\AppData\Local\Temp\Intel\Logs\Chipset_20160414210940.log'

[1FA4:1700][2016-04-14T21:09:40]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Teagen\Downloads\Intel Components\SetupChipset.exe'

[1FA4:1700][2016-04-14T21:09:40]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.

[1FA4:1700][2016-04-14T21:09:40]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[1FA4:1700][2016-04-14T21:09:40]i000: Loading managed bootstrapper application.

[1FA4:1700][2016-04-14T21:09:40]i000: Creating BA thread to run asynchronously.

[1FA4:1614][2016-04-14T21:09:40]i000: ** MBA ** Command line:

[1FA4:1614][2016-04-14T21:09:40]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'

[1FA4:1614][2016-04-14T21:09:40]i000: ** MBA ** Calling Engine.Detect()

[1FA4:1700][2016-04-14T21:09:40]i100: Detect begin, 3 packages

[1FA4:1700][2016-04-14T21:09:40]i000: Setting string variable 'DotNet35' to value '1'

[1FA4:1700][2016-04-14T21:09:40]i000: Setting string variable 'DotNet40Client' to value '1'

[1FA4:1700][2016-04-14T21:09:40]i000: Setting string variable 'DotNet40Full' to value '1'

[1FA4:1700][2016-04-14T21:09:40]i000: Setting string variable 'DotNet45' to value '394254'

[1FA4:1700][2016-04-14T21:09:40]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.

[1FA4:1700][2016-04-14T21:09:40]i101: Detected package: DotNet45, state: Present, cached: None

[1FA4:1700][2016-04-14T21:09:40]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None

[1FA4:1700][2016-04-14T21:09:40]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent

[1FA4:1700][2016-04-14T21:09:40]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent

[1FA4:1700][2016-04-14T21:09:40]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent

[1FA4:1700][2016-04-14T21:09:40]i101: Detected package: SetupChipsetx64.msi, state: Absent, cached: None

[1FA4:1700][2016-04-14T21:09:40]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Absent

[1FA4:1700][2016-04-14T21:09:40]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Absent

[1FA4:1700][2016-04-14T21:09:40]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Absent

[1FA4:1700][2016-04-14T21:09:40]i199: Detect complete, result: 0x0

[1FA4:1700][2016-04-14T21:09:44]i200: Plan begin, 3 packages, action: Install

[1FA4:1700][2016-04-14T21:09:44]w321: Skipping dependency registration on package with no dependency providers: DotNet45

[1FA4:1700][2016-04-14T21:09:44]i052: Condition 'NOT VersionNT64' evaluates to false.

[1FA4:1700][2016-04-14T21:09:44]i204: Plan 3 msi features for package: SetupChipsetx86.msi

[1FA4:1700][2016-04-14T21:09:44]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1FA4:1700][2016-04-14T21:09:44]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1FA4:1700][2016-04-14T21:09:44]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1FA4:1700][2016-04-14T21:09:44]i052: Condition 'VersionNT64' evaluates to true.

[1FA4:1700][2016-04-14T21:09:44]i204: Plan 3 msi features for package: SetupChipsetx64.msi

[1FA4:1700][2016-04-14T21:09:44]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1FA4:1700][2016-04-14T21:09:44]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1FA4:1700][2016-04-14T21:09:44]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[1FA4:1700][2016-04-14T21:09:44]i000: Setting string variable 'WixBundleRollbackLog_SetupChipsetx64.msi' to value 'C:\Users\Teagen\AppData\Local\Temp\Intel\Logs\Chipset_20160414210940_0_SetupChipsetx64.msi_rollback.log'

[1FA4:1700][2016-04-14T21:09:44]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\Teagen\AppData\Local\Temp\Intel\Logs\Chipset_20160414210940_0_SetupChipsetx64.msi.log'

[1FA4:1700][2016-04-14T21:09:44]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1FA4:1700][2016-04-14T21:09:44]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1FA4:1700][2016-04-14T21:09:44]i201: Planned package: SetupChipsetx64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[1FA4:1700][2016-04-14T21:09:44]i299: Plan complete, result: 0x0

[1FA4:1614][2016-04-14T21:09:44]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''

[1FA4:1614][2016-04-14T21:09:44]i000: ** MBA ** Getting window handle.

[1FA4:1614][2016-04-14T21:09:44]i000: ** MBA ** Calling Engine.Apply(). Window handle: 131792

[1FA4:1700][2016-04-14T21:09:44]i300: Apply begin

[1DE0:12BC][2016-04-14T21:09:44]i000: Caching bundle from: 'C:\Users\Teagen\AppData\Local\Temp\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\.be\SetupChipset.exe' to: 'C:\ProgramData\Package Cache\{619e726e-d2b4-4e28-9568-c964fd81ee6c}\SetupChipset.exe'

[1DE0:12BC][2016-04-14T21:09:44]i320: Registering bundle dependency provider: {619e726e-d2b4-4e28-9568-c964fd81ee6c}, version: 10.1.1.14

[1DE0:1720][2016-04-14T21:09:44]i305: Verified acquired payload: SetupChipsetx64.msi at path: C:\ProgramData\Package Cache\.unverified\SetupChipsetx64.msi, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\SetupChipsetx64.msi.

[1DE0:1720][2016-04-14T21:09:44]i305: Verified acquired payload: cab4FADBDD6DC6637E75E196F741A3F14D1 at path: C:\ProgramData\Package Cache\.unverified\cab4FADBDD6DC6637E75E196F741A3F14D1, moving to: C:\ProgramData\Package Cache\{FEBB7B48-CC1C-4A50-A497-FA21413F6BE9}v10.1.1.14\media1.cab.

[1DE0:12BC][2016-04-14T21:09:4...

Re: Can't Update Drivers

idata — Fri, 15 Apr 2016 18:55:11 GMT

Hello, Teagen:

Thank you for contacting the Intel Communities.

In this case, I recommend you to install the drivers manually.

Here you can find the drivers for graphics:

https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-7-and-8-1-and-Windows-10-15-33-?product=81499 https://downloadcenter.intel.com/download/25698/Intel-Graphics-Driver-for-Windows-7-and-8-1-and-Windows-10-15-33-?product=81499

Please make sure you download and install the drivers for your OS type (64/32-bit).

Drivers for chipset would be provided by the manufacturer of your board, if not available, then Windows 10* updates would be the way to go, meaning that installing all Windows updates should give you the drivers to make the system work properly.

Additionally, I would like to recommend you to check this article related to this scenario: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html

If any additional questions or inquiries are present, feel free to contact us back.

Regards,

Esteban C

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