topic Re: i7-930 Internal Timer Issue in Mobile and Desktop Processors

i7-930 Internal Timer Issue

idata — Fri, 16 Jul 2010 22:48:45 GMT

I have a two month old desktop system that I built and installed Windows 7 Professional on. When I leave the computer on for an extended period of time (say overnight), I find that when I come back to it, it has turned off or rebooted and I sometimes get a message saying that Windows did not shut down properly.

There shouldn't be anything going on with the system during these times other than a scheduled nightly backup to an external hard drive. I am using SyncToy for this.

I have done memory and hard disk checks and there were no problems or errors reported. A frequent troubleshooter on the Microsoft Answers site told me that, based on the minidump files, my processor has an internal timer issue and needs to be replaced. Intel Support told me that I need to test the processor out in a different system before it can be replaced.

I have attached a link to the dump files. Before I go and start changing out parts, I was hoping someone could look at these and help me figure out what is going on. It would be greatly appreciated! Below you will find my system specs as well as the error messages I was presented with.

Thanks!

http://www.iamthesamurai.com/Minidump2.zip Dump Files

First Error Message:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 124

BCP1: 0000000000000000

BCP2: FFFFFA800B9E4748

BCP3: 0000000000000000

BCP4: 0000000000000000

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\061610-21543-01.dmp

C:\Users\Agent M\AppData\Local\Temp\WER-32073-0.sysdata.xml

Second Error Message:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional information about the problem:

BCCode: 124

BCP1: 0000000000000000

BCP2: FFFFFA800BAF1038

BCP3: 0000000000000000

BCP4: 0000000000000000

OS Version: 6_1_7600

Service Pack: 0_0

Product: 256_1

System Specs :

Intel Core i7-930 CPU

ASUS P6X58D-E LGA 1366 Intel X58 ATX Intel Motherboard - The motherboard came with some software ,including ASUS Fan Xpert . I have Fan Xpert running . Turbo V was running by default ,but I am not using it as I am not currently trying any overclocking .

Windows 7 Home Premium 64-bit

Antec EarthWatts EA750 750W Power Supply

XFX Core Edition GS250XZSL4 GeForce GTS 250 1 GB 256-bit DDR3 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

Zalman 120mm CPU Cooler Fan

LG Black 10x Blu-Ray Burner - Bulk SATA Model WH10LS30

Western Digital Caviar Black WD100FALS 1TB 7200 RPM SATA 3.0Gb/s Internal Hard Drive -This is my D :drive for data

Western Digital Caviar Black WD6402AAEX 640GB 7200 RPM SATA 6.0Gb/s Internal Hard Drive -This is my C :drive for the OS and my apps 12 GB (3 4GB modules) of OCZ Reaper Edition 240-Pin DDR3 SDRAM (PC3 10666)

Re: i7-930 Internal Timer Issue

idata — Mon, 19 Jul 2010 15:51:03 GMT

Anyone?

Re: i7-930 Internal Timer Issue

DKnow2 — Mon, 19 Jul 2010 16:23:35 GMT

You should look at forums for issues with e-SATA. That is one reason I use strictly internal HDs.

Re: i7-930 Internal Timer Issue

idata — Wed, 21 Jul 2010 22:58:25 GMT

Thanks! I'll check that out.

In the meantime, what kind of issues have you seen? Are they releated to my specific issue?

Thanks!

Re: i7-930 Internal Timer Issue

DKnow2 — Thu, 22 Jul 2010 02:09:57 GMT

Of 3 nearly identical systems, I have one that loses 12 hours occasionally. Even if I did this during installation it should stay. Windows updates occasionally reset things like folder options so a registry change may correct it. Perhaps Win 7 is still buggy. Otherwise it would help to know if you use a UPS with sleep, hibernate and apparently wake timers. That has been an issue for me but I have yet to know if upgrading the UPS has fixed it.

Re: i7-930 Internal Timer Issue

DKnow2 — Thu, 22 Jul 2010 02:17:13 GMT

Sorry I replied to the last message so I missed some of your problem. I also get some messages that are to be ignored about improper shutdown. They seem to be related to thermal management and odd CPU temps reported but I have little reason to believe anything is wrong since the main change is from Vista 64 to Win 7 64. The BIOS has options concerning whether reboot should be enabled on errors you may consider. I hate to do that myself since I'm concerned it won't boot at all then.

Re: i7-930 Internal Timer Issue

DKnow2 — Thu, 22 Jul 2010 02:39:57 GMT

Me again. My systems are DG45ID but early on the original BIOS had problems with the timer losing minutes which is simple to check. Fixes were available but by the time I found they didn't work, a new BIOS pretty much fixed it. Later BIOS updates cured the problem completely. I also have Virtual PC with virtualization enabled which is a whole new can of worms now.

Re: i7-930 Internal Timer Issue

idata — Sun, 25 Jul 2010 18:32:01 GMT

I'm not using a UPS, nor do I have the system set to sleep or hibernate.

A person on another forum suggested that this is an internal timer issue with my CPU. Is that what you were referring to in your last post?

Re: i7-930 Internal Timer Issue

DKnow2 — Mon, 26 Jul 2010 00:08:50 GMT

As far as I know the only clock is in the BIOS chip with 12V items having different clock frequency settings. It would be best if you could determine if there actually was an improper shutdown. If you had a shutdown like mine during backup some folders were omitted and one incomplete. Do you get false messages, not related to I/O? The main problem reported with external drives is they are not recognized after shutdown, requiring reinstallation, unlike typical USB devices. e-SATA also seems to be compatible at this time only for one time use. These are BIOS/OS related. Just when I believed I could blame my voltage reports (12V on 3.3V line) on my UPS I find they continue without it. Some Fung Shue may be in order but my worst problems seem related to my latest BIOS.

Re: i7-930 Internal Timer Issue

TAgar — Wed, 11 Sep 2013 05:07:10 GMT

Hey I am also working on Internal timer of QM57 Can you just help me how to use this timer.

Re: i7-930 Internal Timer Issue

Kevin_M_Intel — Wed, 11 Sep 2013 14:12:39 GMT

Hi TarunAgarwal, What timer are you trying to use? How are you accessing it?

Re: i7-930 Internal Timer Issue

TAgar — Wed, 11 Sep 2013 14:16:45 GMT

Hi I want to use PCH timer 0. I am not able to get any idea how can use the 8254 timer in PCH QM57 chip.

Re: i7-930 Internal Timer Issue

Kevin_M_Intel — Thu, 12 Sep 2013 14:30:33 GMT

At this point the information is not handy for me but I will get it for you. I will post more information soon.

Re: i7-930 Internal Timer Issue

Kevin_M_Intel — Fri, 13 Sep 2013 16:47:42 GMT

Hi TarunAgarwal,

Based on my research, this information will be provided by a Field Application Engineer (FAE) only. If you are an Intel® Channel Partner, you may contact your FAE or you can contact the Intel® Authorized Distributors and they will refer you to one.

Here is the Intel® Authorized Distributors Contact information:

https://www-ssl.intel.com/p/en_US/techprovider/contentns?docid=493983 https://www-ssl.intel.com/p/en_US/techprovider/contentns?docid=493983

http://cache-www.intel.com/cd/00/00/08/99/89937_89937.pdf http://cache-www.intel.com/cd/00/00/08/99/89937_89937.pdf