topic Re: How long for RMA acknowledgement? in Mobile and Desktop Processors

How long for RMA acknowledgement?

DPeka1 — Wed, 08 Feb 2017 18:17:21 GMT

I did the online RMA for my i75930k and got assigned RMA 02526692.

It has been in "New" status now for four days with out being assigned to a technician.

Is this normal? I had heard it was a fast process even offering cross shipping.

Dave,

idata — Wed, 08 Feb 2017 23:24:28 GMT

Hello Bigballbob,

It is strange because I was not able to find any information with the number 02526692.

Before Intel proceeds with an RMA we will need to determine that the unit is defective.

Please let me know the following information:

What is the issue you have with the processor?

Motherboard model:

Memory part number:

Power supply:

Operating system if you have an operating system already installed:

Bios version:

You can also reply with the troubleshooting steps you have done to determine the processor is the culprit in your system.

Regards,

Ivan.

DPeka1 — Wed, 08 Feb 2017 23:35:14 GMT

Thanks Ivan, I just replied to your email with the information. Great to get a response from you here in the community.

Dave,

DPeka1 — Thu, 09 Feb 2017 20:17:02 GMT

Well this is all fine and good, I sent an email and I filed another ticket and I still got no response. Is this standard Intel Customer Service?

I started this process 5 days ago now, most company's would have had a replacement on my door step by now. This is very disappointing.

idata — Fri, 10 Feb 2017 01:50:34 GMT

Hello,

I have sent you another private message.

Regards,

Ivan.

DPeka1 — Fri, 10 Feb 2017 04:32:12 GMT

Hi Ivan, I just found your mail in the community board, I apologize I was looking for it in my personal mail.