topic Intel® Processor Diagnostic Tool cannot read my cache values?! in Mobile and Desktop Processors

Intel® Processor Diagnostic Tool cannot read my cache values?!

NFlor2 — Thu, 30 May 2013 23:49:09 GMT

Hi I'm currently inspecting all the components of my pc.

This due to short freezes of the system every now and then (like less then a second) while there is a freeze everything locks up, audio becomes noise, video freezes also the cursor and in games, while watching a movie, doing nothing etc so really everything.

Maybe you could point me in the right direction for that problem.

What I was trying this time was your IPD Tool

So when I installed the software and started it, it happily started doing all kinds of checks until the Cache Test

It just sat there for 5 minutes " --- Reading Cache Size --- "

And after that it showed me this:

When I disabled the cache test the whole test ran just fine and I was greeted with a green window at the end.

These are my specs:

Windows 8 x64 Pro latest updates.

CPU: I5 3550

Motherboard: Asus P8Z77-V (latest BIOS 1908, Management Engine 8.1 and latest Intel Network Rom https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22026 NVM Update Utility for Intel® 82579V Gigabit Ethernet PHY Network Connection)

SSD: Crucial M4 128GB

HDD: Hitachi 5K3000 2TB

HDD: Seagate Barracuda ST3000DM001 3TB

GPU: Integrated at the moment while I sort out where the problem is. Normally it is SLI Asus GTX670 DCII

PSU: Corsair AX760i (the problems existed before I had this power supply)

RAM: 16GB (So 2x) Corsair CML8GX3M2A1600C9

So, does this mean something is wrong with my CPU?

Or is this a bug in the software.

UPDATE: Yesterday I removed my GPU's and went integrated, the freezes were dramatically reduced, but the problems persist, this time under load (e.g. playing games). So this can plausably only mean 2 things, it's really my cpu or my motherboard.

UPDATE 2: Nope it also happens during no load situations...

Re: Intel® Processor Diagnostic Tool cannot read my cache values?!

KKoiz — Sun, 09 Jun 2013 15:44:52 GMT

I have the same issue.

but, the test passes if I un-check the cache test item in the test configuration software,

Windows 8 x64 Pro latest updates.

CPU: Xeon E3 1265L v2

Motherboard: Supermicro X9SCM-iiF (Chipset: C204, BMC & IPMI)

SSD: Plextor M5S 256GB

HDD: None

GPU: Matrox g200eW on motherboard

RAM: 16GB (8GB x 2)

Maybe Hyper-V ? Yes I am using Hyper-V.

Re: Intel® Processor Diagnostic Tool cannot read my cache values?!

Silvia_L_Intel1 — Tue, 11 Jun 2013 00:02:02 GMT

Hello Ellos,

We haven't heard about any problem with this software; however I'm going to check it out and report it if it's necessary.

In the mean time, you may want to use a 3rd party software such as CPU-Z.

Regards.

Re: Intel® Processor Diagnostic Tool cannot read my cache values?!

Silvia_L_Intel1 — Tue, 11 Jun 2013 20:25:42 GMT

Ellos,

It is possible to have a defective processor, so in order to find out if the unit is or not defective you will need to troubleshoot the system with minimum configuration (processor, motherboard, power supply and 1 memory stick)

Also, make sure your motherboard has the latest BIOS version.

You may want to do a clean installation of the Operating System using the latest drivers, in order to discard if this is a software issue instead of a hardware failure.

If you continue having the same behavior, feel free to contact your local support group for assistance on replacing your product http://www.intel.com/p/en_US/support/contact/phone http://www.intel.com/p/en_US/support/contact/phone

Regards.