topic Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs? in Mobile and Desktop Processors

Does Office 2016 cause Machine check exception on all Broadwell CPUs?

TLech — Tue, 03 Nov 2015 13:24:35 GMT

I hava i5-5675C running on Ausus H97-pro gamer Mainboard.

After I updated to MS Office 2016 (from 2013) starting an Office-app caused a Bluescreen "Machine check exception". I had to return to Office 2013.

Some posts on Internet say that this only happens with Broadwell-Prozessos (i5-5700HQ, i5-5675C, i7-5775C) and it is a known issue.

The talkis about a design defect in Broadell-Architecture.

Soe linuc-distributions semm to have the same problem...

There are different reports about the cause of this. Some think it`s within the Iris pro GPU and a clean install of the latest driver could solve that. But this didn`t work fo all.

Some say that a BIOS-Update could solve this. Well - it seems that only a view vendors offered a new BIOS

What I read, a workaround is to turn of speedstep. Probably that`s what the BIOS-update does.

But: Turning off speedstep will lead to greater power consumption and greater heat even on running idle.

Does anyone have this problem too?

Does Intel work on a solution?

Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?

Amy_C_Intel — Thu, 05 Nov 2015 19:42:51 GMT

Hello vampirestate,

Please fill out the following form /thread/77761 Default level information for reporting Graphics issues and post it here, make sure to follow closely all the instructions on the post so we can replicate the issue.

Regards,

Amy.

Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?

TLech — Sat, 07 Nov 2015 23:51:45 GMT

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Using Word, Excel, Powerpont etc. of MS Office 2016 leads to Bluscreen "Machine check exception".

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

everytime within 5 to 10 seconds

Hardware (HW)

Brand and Model of the system.

no specific brand

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Only Intel i5-5675C Iris Pro Graphics 6200

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

Gericom GM2600 on DVI

Hanns-G HX191D on VGA

How much memory [RAM] in the system (see note2 below).

16 GB

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

Mainboard: ASUS H97 Pro Gamer

CPU: Intel i5-5675C

SSD: HyperX Savage SSD SHSS37A/240G - 240GB SATA 3 2.5

RAM: 2x HyperX Savage HX316C9SR/8 Arbeitsspeicher 8GB

Case: Sharkoon VG4-W

PSU: Thermaltake London 80 Plus Gold PSU (550 Watt, ATX23)

Hardware Stepping (see note1 below).

<im...

Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?

TLech — Sun, 08 Nov 2015 19:20:44 GMT

Asus Support sent me a new BISO-Version (2501) while Version 2407 still is the official one for H97-PRO GAMER Mainboard on Asus-Homepage.

New BIOS solved the described Problem.

Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?

Amy_C_Intel — Mon, 09 Nov 2015 18:44:12 GMT

Thank you for the information.

I will be updating this thread.

Regards.

Re: Does Office 2016 cause Machine check exception on all Broadwell CPUs?

Amy_C_Intel — Wed, 11 Nov 2015 21:36:55 GMT

Thank you for sharing your outcome with the new BIOS version, I glad that this issue was solved. If you need further assistance let me know.

Regards,

Amy.