topic Re: Intel Processor Diagnostic Tool stopped working in Mobile and Desktop Processors

Intel Processor Diagnostic Tool stopped working

klo3 — Sat, 21 Jan 2017 03:41:38 GMT

I just built my computer based on i7-6700 using MOBO Gigabyte Z170N-Gaming 5. The built is standard with built-in GPU.

I tried to run Intel Processor Diagnostic Tool and everytime after the first run, I keep getting "Intel Processor Diagnostic Tool 64 bit has stopped working". A problem caused the program to stop working correctly.

I uninstall and re-install without luck. The same error message appears.

Anyone has this problem? Any pointers?

Thanks

Re: Intel Processor Diagnostic Tool stopped working

idata — Tue, 24 Jan 2017 21:23:03 GMT

I am sorry to hear you have been getting problems trying to run the Intel® processor diagnostic tool.

I just tested version 4.0.0.29 and it ran correctly.

Please download the file https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool here

Allan.

Re: Intel Processor Diagnostic Tool stopped working

klo3 — Wed, 25 Jan 2017 06:13:22 GMT

I downloaded the file and was able to install and run. Only PCH fails among all the tests. See the result log below. Can you tell me if the CPU is defective based on the output?

--- Integrated Memory Controller Stress Test Passed ---

--- Platform Controller Hub Test ---

Version 1.0.10.64b.W

LPC deviceID 0xa145

Chipset Skylake Platform Controller Hub

No device connected to PCI Express Port 1

No device connected to PCI Express Port 5

1 device connected to PCI Express Port 9

1 PCI-to-PCI Bridge

1 device connected to PCI Express Port 13

1 Killer E2400 Gigabit Ethernet Controller

1 device connected to PCI Express Port 14

1 IntelR Dual Band Wireless-AC 8260

No device connected to PCI Express Port 17

--- Error while retrieving SATA Device Information from OS ---

..Platform Controller Hub Test Failed..

PCH Fail

Return Status 1

Re: Intel Processor Diagnostic Tool stopped working

idata — Wed, 25 Jan 2017 15:26:38 GMT

Glad to hear you were able to run the Intel® processor diagnostic tool.

Did you try to run the tool several times? Does it fail every time you run the program?

Allan.

Re: Intel Processor Diagnostic Tool stopped working

klo3 — Thu, 26 Jan 2017 06:18:11 GMT

I ran 5 times and get the same result with PCH failed every single time. Does this mean that my CPU is defective? I just bought recently.

Re: Intel Processor Diagnostic Tool stopped working

idata — Thu, 26 Jan 2017 14:48:56 GMT

Yes, there is something wrong that is triggering PCH test as failed.

If you are still under 30 days of purchase. I recommend contacting your place of purchase for warranty return.

http://www.intel.com/content/www/us/en/support/processors/000005494.html Frequently Asked Questions about Warranty Information for Intel® Processors

Allan.

Re: Intel Processor Diagnostic Tool stopped working

idata — Tue, 31 Jan 2017 15:19:11 GMT

Have you tried contacting the place of purchase?

Allan.

Re: Intel Processor Diagnostic Tool stopped working

klo3 — Wed, 01 Feb 2017 06:20:37 GMT

Yes I was able to get an exchange with a new CPU. Will install this weekend and rerun the test again.

Thanks for checking.

Re: Intel Processor Diagnostic Tool stopped working

idata — Wed, 01 Feb 2017 14:02:44 GMT

Great, please do let me know if you need further assistance with your Intel product, I will be glad to assist you.

Allan.

Re: Intel Processor Diagnostic Tool stopped working

klo3 — Fri, 03 Feb 2017 23:05:16 GMT

I replace with the new CPU i7-6770 and I get the same fail result at PCH. I replaced the mobo and now just replaced the CPU. What could it be?

IPDT64 Failed

--- IPDT64 - Revision: 4.0.0.29

--- IPDT64 - End Time: 2/3/2017 2:02:30 PM

--------------------------------------------------------------------

FAIL

Re: Intel Processor Diagnostic Tool stopped working

idata — Mon, 06 Feb 2017 13:22:17 GMT

PCH is the actual motherboard chipset. I would check this information directly with the board maker. I understand you have replaced the board but there might be something wrong that is triggering this failure message.

Allan.

Re: Intel Processor Diagnostic Tool stopped working

CMezö — Wed, 21 Jun 2017 19:13:32 GMT

Did u manage to solve it? I'm having the exact same problems. I also recieved a new CPU from Intel but I'm still getting PCH Fail and my temps are bad