topic Re: Intel Atom DEXP in Mobile and Desktop Processors

Intel Atom DEXP

DKoga1 — Mon, 16 Oct 2017 15:54:22 GMT

Здравствуйте.

У меня возникла проблема. Она описана по данной ссылке : https://answers.microsoft.com/ru-ru/windows/forum/windows_10-hardware-winpc/bluetooth/fd279610-57e7-43b9-915f-bee385613adf https://answers.microsoft.com/ru-ru/windows/forum/windows_10-hardware-winpc/bluetooth/fd279610-57e7-43b9-915f-bee385613adf

Простите меня, пожалуйста, что я непрофессионал вмешался в сообщество профессионалов. Но, как я понял, в платформу вставили не тот Атом или тот Атом, с которым все работает какой-то бракованный. Подскажите, пожалуйста, где мне взять правильный Атом, чтобы решить мою проблему?

Заранее благодарен за Вашу помощь.

С уважением,

Денис

Re: Intel Atom DEXP

idata — Tue, 17 Oct 2017 14:02:02 GMT

Hello Denis_Kogalyonok,

Thank you for joining the Processors Community. My apologies for the inconvenience.

I would like to let you know that for this type of Atom processors the technical support and drivers should be provided by the computer manufacturer. I recommend getting in contact with your computer manufacturer in order to get more assistance regarding this matter.

Regards,

Amy C.

Re: Intel Atom DEXP

DKoga1 — Tue, 17 Oct 2017 16:04:13 GMT

Hello Amy C.,

I don't need technical support, I need help. I'm asking for help, and I'm being offered a lie. I showed you this lie and asked for help.

Regards,

Denis

Re: Intel Atom DEXP

idata — Tue, 17 Oct 2017 18:45:25 GMT

Denis, my apologies for any inconvenience.

We do our best in order to help you with this matter, this is why I mentioned where to get the right support for this behavior. You are doing the right thing by posting in the Microsoft forum, hopefully one of their agents can help with more accurate information for the issue you are experiencing.

Regards,

Amy C.

Re: Intel Atom DEXP

DKoga1 — Tue, 17 Oct 2017 18:59:02 GMT

Dear, Amy C.

Microsoft already provided accurate information.

Regards,

Denis

Re: Intel Atom DEXP

idata — Wed, 18 Oct 2017 16:32:41 GMT

Denis, hope their support can further assist you.

Regards,

Amy C.

Re: Intel Atom DEXP

DKoga1 — Wed, 18 Oct 2017 16:43:24 GMT

Dear, Amy C.

I understand that you incorrectly translated from Russian information submitted by me. Briefly explain. The final output of the support that you're talking about: the problem in the product called Atom. That's why I turned to Your company.

Regards,

Denis

Re: Intel Atom DEXP

idata — Wed, 18 Oct 2017 17:16:28 GMT

Could you please help us to understand Microsoft stand? Although you have an Intel® Processor, for these specific Atom® Processors the support is provided by the computer manufacturer.

Denis, in order to have a better communication channel you can have an interaction with an agent that speaks your native language. Please find the contact information here: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Support Contact Information for EMEA.

Regards,

Amy C.

Re: Intel Atom DEXP

DKoga1 — Wed, 18 Oct 2017 17:47:41 GMT

Dear Amy C.,

Your agent in Moscow will spend 5 minutes to study the information on the links:

https://answers.microsoft.com/ru-ru/windows/forum/windows_10-hardware-winpc/bluetooth/fd279610-57e7-43b9-915f-bee385613adf Bluetooth гарнитура не работает микрофон - Microsoft Community

https://answers.microsoft.com/ru-ru/windows/forum/windows_10-hardware/bluetooth/b13279a4-5735-4616-ac64-6d8af35789a9 Bluetooth гарнитура не работает наушник - Microsoft Community

He will explain the problem better than I do.

But in any case, thank you, I did not hear lies from your company.

Regards,

Denis

Re: Intel Atom DEXP

idata — Thu, 19 Oct 2017 15:43:24 GMT

Sure Dennis, that is good to hear!

Regards,

Amy C.