topic Re: WHEA-Logger Event ID 47 in Mobile and Desktop Processors

WHEA-Logger Event ID 47

TMart16 — Mon, 20 Oct 2014 11:21:37 GMT

Having issues, so I do a google search and retrieve an HP article about this. The HP support page says it is not an HP issue rather an Intel Xeon E7 8800, 4800, or 2800-series processor issue. I have (2) E5-2630 v2 that I am receiving this same message on though. The system will go unresponsive (not BSOD) but just kind of... black out. And I have to hard power cycle.

Event ID 47 Reads:

A corrected hardware error has occurred.

Component: Memory

Error Source: Corrected Machine Check

HP further states:

"Frequent transitions to package C3/C6 memory self-refresh during some idle workloads may increase the number of recoverable (corrected) SMI link events observed. While a low occurrence of recoverable events is normal for high speed processor busses, the rate of recoverable events may increase during some idle conditions due to the higher number of SMI link disable-enable transitions occurring."

As a workaround, the "Minimum Processor Idle Power Package State" utilized by the server can be modified from its default value of "Package C3 State" to the "No Package State." Modifying this setting will prevent the issue described in this advisory

I tried this and am still receiving these messages. My system was working fine - and then I reconfigured the HD's and turned OFF HT in the bios. I personally don't feel like running Hyper-V with HT gains much performance and "lags" the system when it is under a real load of VMs. This is my first post - so I'm not certain where to start but I feel like this is the area for direction.

Thanks in advance.

Re: WHEA-Logger Event ID 47

Allan_J_Intel1 — Tue, 21 Oct 2014 16:48:02 GMT

Thanks for joining the Processor community.

At this stage, I recommend updating computer BIOS, see link below for reference:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00007682 Updating the BIOS | HP® Support

Test different processor on your system, if you are not getting same issues, this means you may have defective processor. Check with http://h22207.www2.hp.com/us-en/contact-hp Contact HP Support and Customer Service | HP® Support for possible warranty replacement.

Allan.

Re: WHEA-Logger Event ID 47

TMart16 — Wed, 22 Oct 2014 12:12:05 GMT

It is not an HP branded product. It is a SUPERMICRO MBD-X9DR3-LN4F+-O Enhanced Extended ATX Server Motherboard Dual LGA 2011 DDR3 1600/1333/1066/800

and it is on the latest BIOS: R 3.0b

I only used the HP information as it was directly related to the issue I was having.

Re: WHEA-Logger Event ID 47

Allan_J_Intel1 — Thu, 23 Oct 2014 14:40:24 GMT

Thanks for the information.

For this type of server product, you need to contact http://www.supermicro.com/support/index.cfm Super Micro Computer, Inc. - Support Home, the issue you described is directly related to your motherboard manufacturer.

Allan.