topic Intel XTU 5.1.1.25 stuck at splash screen in Mobile and Desktop Processors

Intel XTU 5.1.1.25 stuck at splash screen

JBarb14 — Mon, 19 Jan 2015 23:00:39 GMT

Specs:

Dell Precision Tower 5810

CPU: Intel(R) Xeon(R) CPU E5-2687W v3 @ 3.10GHz

RAM: 64 GB (DDR4)

BIOS: A02 - Up to date

OS: Windows 8.1 Enterprise

Up-to-date Intel Chipset Device Software and Intel Management Engine from Dell web page: http://www.dell.com/support/home/us/en/19/product-support/servicetag/H6XJS22/drivers?s=BSD Product Support | Dell US.

Symptom:

Upon launching the utility, the application shows the XTU splash screen, but gets stuck there indefinitely (i.e. the main dashboard won't ever load). I'm attaching the XTU logs for reference.

Any pointers on fixing this will be appreciated. I can attach a windbg debugger on request.

Thanks,

Julio

Re: Intel XTU 5.1.1.25 stuck at splash screen

Jose_H_Intel1 — Wed, 21 Jan 2015 00:27:34 GMT

Intel® Extreme Tuning Utility was designed to be used with systems that have overclocking capabilities; for example, the ones including unlocked Intel® Core processors (which models end in K or X).

I suggest you checking with the system manufacturer for any software utilities that might be provided for your model.

Re: Intel XTU 5.1.1.25 stuck at splash screen

JBarb14 — Thu, 22 Jan 2015 16:46:24 GMT

Thanks joe_intel for your response.

For XTU, leaving overclocking features aside, what's the level of support for platforms with no overclocking capabilities? I was originally interested by the way Intel XTU does CPU/RAM reporting, plus running the benchmark/stress tool testing. In my case, getting the tool to run would be enough.

Re: Intel XTU 5.1.1.25 stuck at splash screen

Jose_H_Intel1 — Sat, 24 Jan 2015 04:37:37 GMT

Hopefully we will add the ability to install Intel® XTU on non-unlocked systems with the next release. Our engineering department is aware about this request.

You may use the Intel® Processor Diagnostic Tool and/or Intel® Processor Identification Utility.

http://www.intel.com/support/processors/sb/CS-031726.htm Processors — What is the Intel® Processor Diagnostic Tool?

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=1881 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=1881

Re: Intel XTU 5.1.1.25 stuck at splash screen

Jose_H_Intel1 — Wed, 04 Feb 2015 20:55:40 GMT

I verified Intel® XTU works in a different Intel® Xeon Processor with no overclocking capabilities.

Did you install the Intel® Chipset and Intel® Management Engine drivers before installing Intel® XTU?

Do you have the possibility to repair your installation of Microsoft* .NET framework?