topic Re: Mce supports for Intel Xeon processor family E5-2658v4 in Mobile and Desktop Processors

Mce supports for Intel Xeon processor family E5-2658v4

ZZhu10 — Tue, 07 Nov 2017 23:52:09 GMT

I'm adding hw resiliency check for our new board and need to know which kind of mcelog msg will be reported for this processor. Below are several fields I'm interested:

CPU voltage monitor?

QPI access between CPUs?

DDR4 DIMM access errors?

DMI operations to PCH error?

ECC error counts?

TLB hardware check error?

Will above error generate mcelog in linux kernel and populate to /dev/meclog?

Besides these, are there any other mcelog errors this processor support?

Thanks,

Ziang

Re: Mce supports for Intel Xeon processor family E5-2658v4

idata — Wed, 08 Nov 2017 21:51:26 GMT

Hello zzhu_juniper,

I understand you would like to know what type of mcelog messages the processor is going to report.

Let me apologize for any inconvenience this issue may be causing to you.

In order to help you better I would like to know the model number of the server motherboard you are using and also the operating system you have installed in that sever.

Regards,

Fred D.

Re: Mce supports for Intel Xeon processor family E5-2658v4

ZZhu10 — Sat, 11 Nov 2017 00:52:40 GMT

The system we are using is Wind River Linux. Version: 7.0.0.9.

CPUs we are using are Intel Xeon E5-2658V4 2.3GHz 14 core.

chipset is Wellsburg PCH (C610 series)

Any more data needed?

Thanks,

Ziang

Re: Mce supports for Intel Xeon processor family E5-2658v4

idata — Mon, 13 Nov 2017 20:23:28 GMT

Hello zzhu_juniper,

Thanks for the additional information you sent to me.

I recommend getting in contact with our developers so they can assist you better with MCE information. This link will give you their contact information https://software.intel.com/en-us/support https://software.intel.com/en-us/support

Regards,

Fred D.

Re: Mce supports for Intel Xeon processor family E5-2658v4

ZZhu10 — Thu, 16 Nov 2017 05:11:56 GMT

I opened a ticket with the link you showed me. However, it was closed saying this issue is duplicate and resolved here. There is no reopen option there. Could you help me check?

Service request ID is: 03124755.

Thanks,

Ziang

Re: Mce supports for Intel Xeon processor family E5-2658v4

idata — Thu, 16 Nov 2017 20:11:41 GMT

Hello zzhu_juniper,

For some reason the system redirected the ticket to our support group. Another option would be posting your inquiry on our developer's forum through this link https://software.intel.com/en-us/forum https://software.intel.com/en-us/forum

Regards,

Fred D.

Re: Mce supports for Intel Xeon processor family E5-2658v4

ZZhu10 — Wed, 22 Nov 2017 00:58:08 GMT

This question is keeping floating around. Could you help handle this to correct group?

Re: Mce supports for Intel Xeon processor family E5-2658v4

idata — Tue, 28 Nov 2017 00:25:45 GMT

Hello zzhu_juniper,

Let me do further research about this and come back to you. I will post information on this thread as soon as I have it available.

Regards,

Fred D.

Re: Mce supports for Intel Xeon processor family E5-2658v4

idata — Sat, 16 Dec 2017 00:19:34 GMT

Hello zzhu_juniper,

For this inquiry the best option would be contacting our Resource and Design Center so they can assist you better. This link will give you their contact information https://www-ssl.intel.com/content/www/us/en/design/resource-design-center.html https://www-ssl.intel.com/content/www/us/en/design/resource-design-center.html

Bear in mind that you may need to register in order to get support from our engineers.

Regards,

Fred D.