topic Re: Random freezes on i7-6700k in Mobile and Desktop Processors

Random freezes on i7-6700k

RRalp — Mon, 26 Dec 2016 11:22:03 GMT

Since the beginning of November my PC has been freezing at random times. These freezes can occur when I'm in the middle of gaming (Witcher 3, Titanfall 2) or when I'm idling on the desktop.

The freeze is usually accompanied by a loud repeating sound from my speakers and makes my PC unresponsive to keyboard or mouse input. Forcing my PC to turn off by holding down the power button seems to be my only option at this point.

I reproduced this issue on a fresh format of my PC to Windows 10 with only the base drivers from Windows Update and Witcher 3 installed. The BIOS for my motherboard has also been updated to the latest non-beta version and all settings in the BIOS are on optimized defaults.

This has been occuring for almost a month now; sometimes a week passes by between freezes and other times it occurs in the span of few hours. Please help

My specs are as follows:

Intel Core i7-6700k @ stock 4.0Ghz

Gigabyte Z170X-UD5 TH

Nvidia Titan X (Pascal)

Corsair Vengeance LPX 32GB

Samsung Evo 850 1TB

Re: Random freezes on i7-6700k

idata — Mon, 26 Dec 2016 21:02:50 GMT

Hello ralph2190:

In this case remember that when you use a video card the onboard graphics of the processor get disable automatically, and the video card itself is the one that will handle everything when it comes to graphics.

So, did you try the latest graphics driver from Nvidia? You can find them on the following link, there is a driver that was released on Wed Dec 14, 2016, please try that one and let us know the results:

http://www.geforce.com/drivers http://www.geforce.com/drivers

Also, the processor you have works with Intel® HD Graphics 530, which means you have the option to use the PC without a video card, so, do you have the option to test the PC that way, just for testing purposes to verify if the same thing occurs with those games?

On the following link you will find the latest graphics driver for the processor.

Beta driver 4552:

https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88345

Driver 4542:

https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26404/Intel-Graphics-Driver-15-45-?product=88345

Is the PC getting freeze with any other game or when you watch a video?

Please let us know those results.

Any questions ,please let me know.

Alberto

Re: Random freezes on i7-6700k

RRalp — Sun, 01 Jan 2017 12:59:54 GMT

Thanks for the reply. I was using the latest display driver when I encountered the issue. A video playing back on a browser can also cause it to freeze.

However, after extensive googling, I followed one user's suggestion of enabling the default XMP profile for my RAM within the BIOS. Additionally, it was also recommended to set my hard drive to never turn off (Control panel > power options > advanced power settings > Hard disk > Turn off hard disk after > Never). Ever since making these two changes, my machine has not frozen since (knock on wood!). Will let you guys know if I'm still having issues in the future.

Re: Random freezes on i7-6700k

idata — Mon, 02 Jan 2017 23:25:50 GMT

Hello ralph2190:

Thank you very much for sharing that information, it will be very useful for us and for all the peers viewing this thread.

Perfect, it is great to hear that by doing those steps the problem got fixed, hopefully it will work just fine from now on.

If you have more questions, or if you need further assistance please let me know.

Regards

Alberto

Re: Random freezes on i7-6700k

RRalp — Sun, 08 Jan 2017 00:14:11 GMT

I'm quite confident that my issues have been resolved. Thanks for the help!

Re: Random freezes on i7-6700k

idata — Mon, 09 Jan 2017 22:09:03 GMT

Hello ralph2190:

Perfect, excellent, it is great to hear the problem got fixed.

Any other questions, do not hesitate in contact us again.

Regards

Alberto

Re: Random freezes on i7-6700k

SDomi2 — Wed, 05 Apr 2017 14:46:38 GMT

I have the exact same problem as ralph2190, but cant really figure it out, and i have had it for almost a year now. Can someone pls help me??

Re: Random freezes on i7-6700k

idata — Wed, 05 Apr 2017 20:12:47 GMT

lol70002, We will be more than glad to help you in trying to fix the problem your PC has. Please submit your inquiry on a new thread, the reason for that is that every scenario is different, even if the same product is being used, so, for us to provide the proper assistance, please submit a new thread:

/community/tech/processors https://communities.intel.com/community/tech/processors

Let me apologize for any inconvenience.

Regards,

Alberto

Re: Random freezes on i7-6700k

BBocz — Sat, 22 Jul 2017 22:16:46 GMT

You're a god-send, thank you! I was having this issue since i build my PC, i was loosing it