topic Re: Skylake Pentium boxed fan issue (not detected, no rpm signal) in Mobile and Desktop Processors

Skylake Pentium boxed fan issue (not detected, no rpm signal)

GKell — Tue, 20 Feb 2018 21:30:04 GMT

Hello Intel support team;

Recently I purcased a boxed Intel Pentium G4400 CPU (Skylake) which is equipped with an NIDEC E97379-001 fan.

This fan gives no RPM-Signal and is not detected in BIOS - also it runs slow and makes some whining noise.

I tested it on several chassis fan headers on the board with no rpm-signal.

The fan twitches for a while and than stars running slow an noisy like a vacuum cleaner.

A mounted chassis fan connected to the cpu fan header on the board gives a rpm signal, is detected and runs normal.

So the headers on the mainboard seem to be ok - the issue is up to the NIDEC fan.

The mainboard (MSI H110M-ProVH) was updated to the latest BIOS (V2.F 17/12/05), the cables of the fan are not damaged.

Can you help me with this issue?

Regards

Re: Skylake Pentium boxed fan issue (not detected, no rpm signal)

n_scott_pearson — Wed, 21 Feb 2018 06:35:44 GMT

You have a choice to make. You can go through the RMA process to get a replacement fan from Intel or you can purchase a replacement fan and get it a whole lot sooner. I found the fan on Amazon for less that US$10: https://www.amazon.com/Intel-E97379-001-Connector-Aluminum-Heatsink/dp/B004XJNC0O Amazon.com: Intel E97379-001 Core i3/i5/i7 Socket 1150/1155/1156 4-Pin Connector CPU Cooler With Aluminum Heatsink and 3…

If you want to go the Intel RMA route, you will need to contact Intel Customer Support directly. Here is contact information, by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html%23%4011 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

You can also try using the http://intelsupportchat.force.com/icslivechat/ics_tech_desktop_ww_english_Chat Intel Customer Support Chat Service, though this is offered in English only and is only available during office hours in the Pacific TZ.

Hope this helps,

...S

Re: Skylake Pentium boxed fan issue (not detected, no rpm signal)

GKell — Wed, 21 Feb 2018 10:37:50 GMT

Thank you for your response. I've placed a RMA request and hope Intel will send me a new fan.

I noticed that there was another posting here where someone claimed about problems with this fan on some mainboards. /thread/103077 https://communities.intel.com/thread/103077