iastora.sys blue screen error on Win 7 Machines

MPari3 — Wed, 03 May 2017 05:53:11 GMT

Hi,

I am working for a good Corporate company where we have around 15000 Laptops, in that we have 50% laptops are HP EliteBook 840 G1 Model.

Particularly in this model... we are seeing a blue screen error "iastora.sys" after getting this screen we have no choice to get into the pc for data back-up. (we wont be able to take out the HDD to take back-up... that is a different story forgot about that option)

we want your help to fix this after getting the error!

we tired Safe mode also not able to log in. Kindly help!

Regards,

Muralidhar

Re: iastora.sys blue screen error on Win 7 Machines

idata — Wed, 03 May 2017 15:56:43 GMT

Hi, Muralidhar.p, Thank you very much for joining the Intel® Processors communities and thank you for the picture as well.

Based on the information showing in there, in order to try to fix the problem we can try a BIOS update, but before trying that, please check directly with HP in order to get the instructions of how to do it:

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-840-g1-notebook-pc/5405360 https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-840-g1-notebook-pc/5405360

http://www8.hp.com/us/en/contact-hp/contact.html http://www8.hp.com/us/en/contact-hp/contact.html

Also, the problem seems to be related to Windows, normally for this type of scenario to re-install Windows from scratch might be a good option to do, but also before trying that, the best thing to do will be to get in contact with HP directly to see if that is a good option for this problem, if by any chance there is a hardware problem with the processor, they will also provide all the warranty assistance needed.

Any further questions, please let me know.

Regards,

Alberto

topic Re: iastora.sys blue screen error on Win 7 Machines in Mobile and Desktop Processors

iastora.sys blue screen error on Win 7 Machines

Re: iastora.sys blue screen error on Win 7 Machines