topic Re: CPU replacement in Mobile and Desktop Processors

CPU replacement

ASušt — Tue, 02 May 2017 17:37:00 GMT

Hello.

After recieving your answer in this thread

I see, that there wil be no help from intel.

So I want to try my luck and have a replacement for my CPU.

How can I make this happen?

What data do I need to provide?

Re: CPU replacement

idata — Tue, 02 May 2017 21:48:38 GMT

Hello Links,

Thank you for contacting the Intel community.

I'm sorry for any inconvenience this has caused to you, please be aware that this is an issue that is still under investigation, however, if you want to replace the unit you can request it at the following link:

http://www.intel.com/content/www/us/en/support/contact-support.html# @2 http://www.intel.com/content/www/us/en/support/contact-support.html# @2

You can try either chat or the online service request; also you can contact us at the phone number: 1-916-377-7000

Business Hours: Monday – Friday 7:00 AM to 5:00 PM (Pacific Time)

Best regards,

Ivan.

Re: CPU replacement

ASušt — Wed, 03 May 2017 12:10:39 GMT

I have received a ton of letters from Intel and DHL.

The returning process looks kinda difficult.

I don't even know, where is the closest DHL office, or can I just bring my parcel to an average post office?

What is Collection date? Will DHL get to me and take the parcel , or I need to take it to them myself?

A little help please.

Re: CPU replacement

idata — Wed, 03 May 2017 18:48:55 GMT

Hello Links,

In this case you will need to wait for instructions from the warranty support, you should receive and email with instructions and how you can send the unit back.

You will need to reply to the email you receive for better assistance and if you haven't received the email please wait for it.

Regards,

Ivan.

Re: CPU replacement

NPaus1 — Tue, 27 Jun 2017 20:45:04 GMT

hello,

Just wondering if there is a place to sign up for "official updates" on the investigation...

I am also having the same issues with my I7-7700k where temperatures are all over the place and would like to know the current status of your investigation and if there is a resolution yet.

Re: CPU replacement

idata — Tue, 27 Jun 2017 21:23:07 GMT

Any update related to this issue will be posted here:

/thread/110728 https://communities.intel.com/thread/110728

Please post 549 posted by Ronald_Intel

Regards,

Ivan U.

Re: CPU replacement

idata — Tue, 27 Jun 2017 21:44:46 GMT

Hello,

I have updated the post.

Re: CPU replacement

NPaus1 — Tue, 27 Jun 2017 22:21:17 GMT

is it possible to get a copy of the results from this internal investigation???

there are lots of customers continuing to report issues that contradict with your internal testing.

Re: CPU replacement

idata — Tue, 27 Jun 2017 22:53:46 GMT

Please post your request at the link provided above.

Ivan U.