topic (i7 720qm 1.6) turbo boost not working when laptop connected to power supply but works when on batery power in Mobile and Desktop Processors

(i7 720qm 1.6) turbo boost not working when laptop connected to power supply but works when on batery power

MFlis — Sun, 08 Nov 2015 19:38:41 GMT

I updated my OS to Windows 10 from windows 7 and after update my Intel turbo boost partlly stoped working. It only works when im using my laptop on battery power. When i connect it to power supply my turbo boost monitor show it goees to power saving mode and doesnt go over 1.6 Gh even when i stress the CPU. It should turbo boost the procesor up to 2.8Gh. Did anyone else had this problem and what could be a solution?

Is this posible because im using wrong charger 4,5A instead of 6,5A so wrong current locks turbo boost?

Re: (i7 720qm 1.6) turbo boost not working when laptop connected to power supply but works when on batery power

Cesar_B_Intel — Sat, 14 Nov 2015 07:02:50 GMT

Hello flisko,

Please provide your laptop's brand, model and Operating System architecture(x32 or x64) so we could provide more information in regards to the drivers needed.

Additionally, you could refer to the laptop's manufacturer website and confirm the latest drivers available for your laptop and also confirm if Windows 10* is officially supported by your Laptop's manufacturer.

Regards,

Caesar B.

*Other names and brands may be claimed as the property of others.

Re: (i7 720qm 1.6) turbo boost not working when laptop connected to power supply but works when on batery power

MFlis — Sat, 14 Nov 2015 13:39:31 GMT

My model is HP Envy 17 1050ea. On hp driver update it says that all drivers are avavailable through Windows 10 update and even when i go on device manager and try to update processor drivers is shows that driver instaled are up to date. I have x64 system. I also instaled HWINFO and checked if turbo boost is enabled but turbo boost monitor showing its in energy saving mode all the time. I also noticed that Turbo boost Works first 20-30 seconds after windows startup and than goes to power sawing mode. Looks like that a certain proces in windows starts and couses that restriction of boosting procesor frequency.

Re: (i7 720qm 1.6) turbo boost not working when laptop connected to power supply but works when on batery power

Cesar_B_Intel — Tue, 17 Nov 2015 08:38:37 GMT

Hello flisko,

In order to get more information related to Windows* 10 support on your Laptop, please refer to http://support.hp.com/my-en/drivers/selfservice/HP-ENVY-17-Notebook-PC-series/4149943/model/4226692 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support where they state http://support.hp.com/my-en/product/HP-ENVY-17-Notebook-PC-series/4149943/model/4226692/document/c04763435/. "Windows 10 drivers may be available through Windows Update"

I was able to find drivers only for Windows* 7 here http://support.hp.com/my-en/drivers/selfservice/HP-ENVY-17-1000-Notebook-PC-series/4149943/model/4226692 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support thus, I suggest confirming with Laptop manufacturer* which are the current supported Operating Systems for your Laptop and if they could provide updated drivers.

Please refer to https://downloadcenter.intel.com/product/43122/Intel-Core-i7-720QM-Processor-6M-Cache-1-60-GHz- Downloads for Intel® Core™ i7-720QM Processor (6M Cache, 1.60 GHz) , http://www.intel.com/support/processors/sb/CS-035705.htm Processors — Intel® Processor Support for Windows® 10 and http://ark.intel.com/products/43122/Intel-Core-i7-720QM-Processor-6M-Cache-1_60-GHz Intel® Core™ i7-720QM Processor (6M Cache, 1.60 GHz) Specifications for more information.

Regards,

Caesar B.

*Other names and brands may be claimed as the property of others.