topic Re: XTU 6.4.1.15 launch and update issue in Mobile and Desktop Processors

Thank you for the information provided; could you let us know if the version 6.4.1.19 is working properly for you? Or are you having any errors with it?

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Thu, 01 Mar 2018 17:30:10 GMT

ATM 6.4.1.19 works, but the aforementioned launch error appeared only once in four weeks after installation.

I keep an eye on it and let you when it reoccurs.

Re: XTU 6.4.1.15 launch and update issue

idata — Tue, 06 Mar 2018 20:11:18 GMT

Hello Stefan3D

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Sun, 11 Mar 2018 12:46:23 GMT

Today the launch error reoccured with 6.4.1.19

It would be more useful if the program logs stack and program counter somewhere instead of doing a wild guess.

What does "exit unexpectedly" mean anyway?

If it was a real crash, it should have been caught by WINDBG or Visual Studio which are installed on my rig.

EDIT: Did some more tries.

The launch error appears every time after XTU service has been ended in task manager, i.e. XTU starts from scratch.

Launch of XtuUiLauncher.exe in WINDBG gives 2 errors:

ModLoad: 70550000 706bb000 C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.248_none_8e66fbc1026df8ab\gdiplus.dll

onecoreuap\shell\windows.storage\sharedstoragesources\util.cpp(6571)\windows.storage.dll!74838288: (caller: 748382E5) ReturnHr(1) tid(2ad8) 80004002 Schnittstelle nicht unterstützt (Interface not supported)

...

ModLoad: 68b80000 68bde000 C:\WINDOWS\SysWOW64\msiso.dll

onecoreuap\inetcore\urlmon\zones\zoneidentifier.cxx(359)\urlmon.dll!6B376037: (caller: 6B376F68) ReturnHr(1) tid(2ad8) 80070002 Das System kann die angegebene Datei nicht finden. (system can't find file)

Re: XTU 6.4.1.15 launch and update issue

idata — Mon, 12 Mar 2018 18:30:30 GMT

Hello Stefan3D

Thank you for your response, and the feedback.

Could you provide us with more information about your software/hardware with the Intel® System Support Utility for Windows*?

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Please attach the report to the thread.

We are going to try to replicate the situation in the meantime.

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Mon, 12 Mar 2018 23:16:28 GMT

The SSU report had been already attached to the OP...

Re: XTU 6.4.1.15 launch and update issue

idata — Tue, 13 Mar 2018 16:51:50 GMT

Hello Stefan3D

Thank you for your response.

we are going to replicate the scenario and post back as soon as news become available.

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

idata — Tue, 20 Mar 2018 18:27:32 GMT

Hello Stefan3D

Thank you for the waiting.

Allow me to share with you that we have performed a clean installation of Intel® XTU on a Lenovo ThinkPad X230 Tablet and NUC7I7BNH, we have run the option to check for updates, no errors come up, we killed the task on the device manager, initiate the app check for updates again no errors pop up.

Reviewing the case we have noticed that you have mentioned that you install the version 6.4.1.19 on top of the previous version that was on your system, you can try to uninstall the app and do a clean installation of the Intel® XTU version 6.4.1.19.

Regards.

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Tue, 20 Mar 2018 18:55:20 GMT

Uninstalled, rebooted, installed 6.4.1.19 from scratch, rebooted.

I can reproduce the error every time after killing the service.

I attached a log from the Windows PSR to visualize the issue.

Re: XTU 6.4.1.15 launch and update issue

idata — Wed, 21 Mar 2018 19:05:15 GMT

Hello Stefan3D

Thank you for your response.

we have used an ASUS* STRIX H270F GAMING to replicate your scenario install the Intel® XTU 6.4.1.15 and we got a message when we run the tool that there is an update available, when we click on the option we receive the same message that you provide on the OP (the second picture attach) so we went ahead and install the version 6.4.1.19 on top of the other version (following the same steps as you did) complete the system restart, run the tool and no other errors show up.

Whit the results of the lab we can take into consideration that the OS could be causing the error, to rule that out we can use a clean installation of windows if it is a possibility, to save your current configuration and OS you may be able to try this step on a different system.

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

idata — Tue, 27 Mar 2018 23:07:13 GMT

Hello Stefan3D

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Wed, 28 Mar 2018 12:02:27 GMT

Don't know if it is relevant, but you tested with a H270 desktop mainboard, while my notebook has a HM175.

Judging from the completely different numbering - 1002 vs 3.05 - Asus does not develop their DT and NB BIOS concurrently.

I'm waiting for the imminent Redstone 4, then i try the app on a fresh installed OS.

Re: XTU 6.4.1.15 launch and update issue

idata — Tue, 03 Apr 2018 22:30:09 GMT

Hello Stefan3D

I was checking your case and would like to know if you have any news on the testing the steps provided previously.

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Thu, 05 Apr 2018 17:01:07 GMT

I'm still waiting for the official release of Redstone 4, judging from the activities at Microsoft it should be distributed next week.

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Sat, 07 Apr 2018 13:53:58 GMT

I got now a copy of XTU 6.5.0.9 from MSI.

For some reason it has a broken installer which fails from scratch.

Therefore i installed it on top of 6.4.1.19

Now i have a working mix of 6.5. and 6.4 runtimes

XtuUiLauncher.exe 6.5.0.9 starts without error message even after quitting XTU service via task manager

I assume you will release a working installer of XTU 6.5.x.x sooner or later...

Re: XTU 6.4.1.15 launch and update issue

Stefan3D — Tue, 22 May 2018 16:13:17 GMT

Just a heads-up: XTU 6.4.1.23 is still not working, both launcher and internal updater...

Re: XTU 6.4.1.15 launch and update issue

idata — Tue, 22 May 2018 23:11:37 GMT

Hello Stefan3D

Thank you for joining the community.

In order to help you better, I would like to gather more information about the configuration that you used for this installation of the Intel® XTU Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

Run the utility.
Click on "Scan" to get the scanned system.
Once the scan is complete click on "next".
Use the "save" option, save the report to your desktop.
To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

idata — Tue, 29 May 2018 23:31:29 GMT

Hello Stefan3D

I was checking your case and would like to know if have been able to complete the report

Regards,

Leonardo C.

Re: XTU 6.4.1.15 launch and update issue

GLomb — Thu, 21 Jun 2018 14:06:56 GMT

Hello,

I've been having the same issue as Stefan3D.

I received a notification to install an update in Intel XTU, once I click on it I immediatly get a failed update notification. The same happens in settings clicking 'check for update' and then 'update'.

I've attached a scan obtained from the utility you indicated.

Regards,

Glogia