sujet Re: Troubles with Core i7-7700T dans Mobile and Desktop Processors

Troubles with Core i7-7700T

PMoro1 — Thu, 03 Aug 2017 12:20:32 GMT

Hello. I have Mini PC with Core i7-7700T onboard.

And I get troubles with it.

1. Motherboard BIOS always shows CPU temperature 60C.

2. In Intel Extreme Tuning Utility all temeperature sensors shom me ~55C on any CPU load 0% or 100%

3. I see that more than 50% time CPU is throttling on 0-5% CPU load.

Looks like TjMax is set on 55 degrees or something wrong with thermal sensors. And I can't do anything to stop throttling.

Please help me.

Re: Troubles with Core i7-7700T

idata — Thu, 03 Aug 2017 20:10:47 GMT

Hello CooleRRSA,

My apologies for the inconvenience.

Let's gather more information regarding your system in order to address this matter in the most accurate way.

What is the model of your Mini PC?
What is your BIOS version?
When did the issue start?
Please run the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Download Intel® Processor Diagnostic Tool in order to diagnose the health of your processor, once done attach the results.

To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.

Regards,

Amy C.

Re: Troubles with Core i7-7700T

PMoro1 — Thu, 03 Aug 2017 20:35:14 GMT

1. It's not Intel NUC Mini PC, it's Mini PC from Aliexpress. It have Soyo SY-Thin Mini H110-Aio motherboard with H110 chipset.

2. It have latest BIOS version. v1.3

3. It's starts from first power on.

Is it CPU problem or this issues can be by bad motherboard?

Re: Troubles with Core i7-7700T

idata — Fri, 04 Aug 2017 17:19:17 GMT

Thank for that information.

Was the issue present before? When did you notice the issue?

We will have check deeper in order to see if this is motherboard or processor related.

Regards,

Amy C.

Re: Troubles with Core i7-7700T

PMoro1 — Fri, 04 Aug 2017 19:09:24 GMT

I have installed Windows 10 on this Mini PC and run several services I'm using.

After this I feels another programs works very slow. I have started checking CPU parameters by CPU-Z and HWINFO, and I see that CPU is drop down his multiplier if CPU load become more than 2-3%. If CPU load is increased to 10% CPU drop down multiplier to absolute minimum. I have installed Intel Extreme Tuning Utility and see that CPU is get Thermal Throttling without any load at 55C degrees, and temperature of each cores always about 50-55C even if Mini PC was cold before power on.

I can say that issue appears from the first start this Mini PC.

Re: Troubles with Core i7-7700T

idata — Mon, 07 Aug 2017 18:43:35 GMT

I would like to recommend to update the Chipset driver and ME drive from http://www.soyocn.net/2017/0303/2438.html http://www.soyocn.net/2017/0303/2438.html. Make sure your BIOS is set to default.

Is there any chance to test the processor on a different motherboard?

Regards,

Amy C.

Re: Troubles with Core i7-7700T

PMoro1 — Mon, 07 Aug 2017 20:44:51 GMT

I have installed drivers from motherboard manufacturer website and reflash BIOS with complete resetting. No luck.

But I have found one interesting thing. This bad guys from Aliexpress sold me MIni PC with engineer sample CPU.

This can be the cause of this problem?

Re: Troubles with Core i7-7700T

idata — Tue, 08 Aug 2017 16:59:00 GMT

It could be possible; is there any chance yo get in contact with them and try to get a replacement?

Regards,

Amy C.

Re: Troubles with Core i7-7700T

PMoro1 — Tue, 08 Aug 2017 18:53:24 GMT

I have opened dispute on aliexpress.

I do not know how this will end:(

Re: Troubles with Core i7-7700T

idata — Wed, 09 Aug 2017 16:53:59 GMT

Please let me know how it goes, hopefully they can resolve this matter as soon as possible. My apologies for the inconvenience.

Regards,

Amy C.

Re: Troubles with Core i7-7700T

idata — Mon, 28 Aug 2017 15:56:38 GMT

/thread/116791 CooleRRSA, hope that the place of purchase was able to help with the processor.

Regards,

Amy C.

Re: Troubles with Core i7-7700T

PMoro1 — Sun, 03 Sep 2017 21:00:07 GMT

I have fixed problem.

It was motherboard issue. EFI have "Tcc activation offset" at 25C.

I have modified it to 0C and now I have 80C Thermal Throttling threshhold.

Re: Troubles with Core i7-7700T

idata — Mon, 04 Sep 2017 16:55:33 GMT

/thread/116791 CooleRRSA, that is really good to hear! I am surprised that this feature was not changed when you loaded the default in the BIOS configuration, I glad to hear the issue is fixed.

Regards,

Amy C.

Re: Troubles with Core i7-7700T

PMoro1 — Mon, 04 Sep 2017 19:57:45 GMT

EFI has both "Optimized defaults" and "Safe defaults" setting at 25C. And this values was hidden in EFI settings because EFI have selfmade GUI with a small amount of settings. I have modified EFI firmware for changing 25C to 0C and reflashed it with NVRAM to motherboard. Thats all. Issue is gone)))

Re: Troubles with Core i7-7700T

idata — Tue, 05 Sep 2017 16:15:22 GMT

Good to know CooleRRSA.

Regards,

Amy C.

Re: Troubles with Core i7-7700T

ГДере — Thu, 14 Sep 2017 10:55:05 GMT

Excuse me, I have the same problem with the same computer with the aliexpress, processor 7700Т. Climbed the entire BIOS, but did not find anything suitable. Please tell me more about how to see hidden settings of BIOS or what were You doing on the items. Thank you.My mail mailto:9935680@gmail.com 9935680@gmail.com.

Re: Troubles with Core i7-7700T

idata — Thu, 14 Sep 2017 17:28:02 GMT

1regent,

For us to further assist you and to help you with the specific problem, please create a new thread, make sure to add all the details in regard to your system. This way the next agent will have a better look at your specific scenario, you can add this thread as a reference but I recommend creating a new thread in order to isolate your case.

Regards,

Amy C.