topic Re: hardlock i5 6500 - Asus z170 k - with glitch and n in Mobile and Desktop Processors

hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Tue, 02 Aug 2016 17:38:37 GMT

https://www.youtube.com/watch?v=KmJFVgOg34E PC freezes and makes buzzing noise - YouTube

before i had a r9 380 and pc get random freeze ,

removed r9 380 i , using hd 530 i get randomly hardlock freeze with video glitch like in this video :.

https://www.youtube.com/watch?v=W3L6Aq_NdhM&feature=youtu.be VID 20160722 230025 - YouTube

The other problem if i set sleeping time for monitor , i found the pc with monitor off but the don't wake up .

These two problem .

I did already memtest , driver verifier + checked temperature.

two days ago i removed cpu changed thermal compound and reseated cpu .

no problem for two days but now come back.

i want to understand what i have to rma back if motherboard or cpu

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

idata — Wed, 03 Aug 2016 16:22:28 GMT

Hello AndreaR:

In order to further assist you we just wanted to check a few details:

Did you try a BIOS update to the latest version of the board?

https://www.asus.com/Motherboards/Z170-K/HelpDesk_Download/ https://www.asus.com/Motherboards/Z170-K/HelpDesk_Download/

You just need to select the Windows® version you are using and you will be able to see the files you need to do the BOS update.

Did it work fine before using the Intel® HD Graphics 530 controller?

On the following link you will find the latest graphics driver for Intel® HD Graphics 530:

https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26099/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Please try that driver and let me now the results.

Did you test the PC using just one memory stick, using different sticks?

Did you test it with a different monitor?

Did you test the board outside the case?

Which Windows® are you using?

In regard to your question, it is very hard to tell at this point what might be the reason for this problem, the best way to find out will be to swap parts, either to test the board with a different processor, or the processor on a different board, however we understand those options might not be always available.

If there is a PC repair store close to you, maybe they will be able to do that, just to make sure if the problem is the processor or the board.

We do have a tool to test the processor, it is very reliable, let me give you the link so you can run it, second option to the left to install it:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Once test gets completed look for an option that says "file" then select "view file results" and copy paste that report on this thread so we can see it, you can send it as an attachment as well.

Any questions, please let me know.

Alberto

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Wed, 03 Aug 2016 18:57:24 GMT

My configuration details :

Computer Type PC/Desktop

OS Windows 10

CPU Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz

Motherboard ASUSTeK COMPUTER INC. Z170-K

Memory CMV8GX4M1A2133C15

PSU

https://www.amazon.it/gp/r.html?C=2L9S0UZBWEFU4&K=A2PKS36ACWABOW&R=2EKJKH9ZMCWFP&T=C&U=https://www.amazon.it/dp/B014JNH3BC/ref%3Dpe_386201_124403361_TE_dp_1&A=OOMB08E03TXWUG3WG7KPJHIIBCSA&H=SQU9IIHMPOUD4GHGJNPBAFBPK80A&ref_=pe_386201_124403361_TE_dp_1 EVGA SuperNOVA G2 PSU 650W

before i had a r9 380 , the problem was random freeze (hard lock ) with buzzing sound , but no video glitch.

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Wed, 03 Aug 2016 19:25:59 GMT

test passed result : http://pastebin.com/raw/826rzmK8 http://pastebin.com/raw/826rzmK8

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Wed, 03 Aug 2016 19:49:18 GMT

freezed here https://www.youtube.com/watch?v=DcR6OE-oPGE VID 20160803 WA0021 - YouTube

after force shutdown from power button

power on and see the login screen

https://www.youtube.com/watch?v=69zlPfLE4ag VID 20160803 WA0022 - YouTube

(in background the picture from the freeze)

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Wed, 03 Aug 2016 19:53:54 GMT

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

idata — Wed, 03 Aug 2016 23:02:11 GMT

Hello AndreaR:

Thank you very much for that information.

Did you try the BIOS update on the board?

Did it work fine before using the Intel® HD Graphics 530 controller?

Did you installed the driver provided above?

Did you test the PC using just one memory stick, using different sticks?

Did you test it with a different monitor?

Did you test the board outside the case?

We need that information in order to further assist you.

Since the processor passed the test, that indicates that it is fine, that it is working properly and the problem will be related to the board.

Do you have the option to swap parts?

Any questions, please let me know.

Alberto

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Wed, 03 Aug 2016 23:15:59 GMT

Intel Corporation ha scritto:

Hello AndreaR:

Thank you very much for that information.

Did you try the BIOS update on the board?

bios is the latest versione 1803

Did it work fine before using the Intel® HD Graphics 530 controller?

before i never user because i always used the r9

Did you installed the driver provided above?

i already tried the beta driver no fix

Did you test the PC using just one memory stick, using different sticks?

i will try different stick

Did you test it with a different monitor?

Did you test the board outside the case?

i will the problem is , sometimes computer work for 48 hour without trouble

We need that information in order to further assist you.

Since the processor passed the test, that indicates that it is fine, that it is working properly and the problem will be related to the board.

Do you have the option to swap parts?

at this moment no swap parts

Any questions, please let me know.

Alberto

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

idata — Thu, 04 Aug 2016 18:55:19 GMT

Hello AndreaR:

Thank you very much for that information, we appreciate you took the time to letting us know the steps you tried.

Which video port are you using?

Are you using a high quality cable for that port?

At this point, it is very hard to tell what might be the reason for this problem to happen, it could be the processor, the memory RAM or the board itself.

Since you do not have the option to swap parts, maybe there is a PC repair store close to you, where they might be able to do that for you; that is actually the best way to find out what is the component that it is not working.

If that option is not available, remember that the processor has 3 years of warranty, and we can always replace it for you, but, I just wanted to let you know, that this kind of problem is normally related to the board, especially since the processor passed the test from our tool.

Also, you can always get in contact with ASUS to verify if they can try more troubleshoot steps to find out if the source for the issue:

ASUS's phone number; 1-877-339-2787

ASUS'S support site: https://www.asus.com/us/support/ https://www.asus.com/us/support/

Did you tried the ASUS's latest graphics driver, those are the ones that say VGA:

https://www.asus.com/Motherboards/Z170-K/HelpDesk_Download/ https://www.asus.com/Motherboards/Z170-K/HelpDesk_Download/

Additionally, to re-install Windows® is something that you can try as well.

Please let me know the results of testing the PC different memory sticks.

Any questions, please let me know.

Alberto

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Thu, 04 Aug 2016 22:04:55 GMT

im using hdmi cable..

i can try vga cable , and i can try a different stick.

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

idata — Fri, 05 Aug 2016 19:06:40 GMT

Hello:

Thank you for that information.

Yes, if you can try a VGA cable that will help, and to test a different stick of memory will be really helpful too.

Sometimes, the HDMI cable is not a high quality cable, so, some issues are expected.

Please let me know the results of trying those steps, so we can further assist you.

Any questions please let me know.

Alberto

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Sat, 06 Aug 2016 14:13:08 GMT

ok tried vga new problem come.....

this time with bsod....

when its crashed i readed bad objet header , but after

reading the dump telled me:

bad object header they save the dump but i dont found it on the log

the crash appen at 16:07

On Sat 06/08/2016 14:07:28 GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\080616-5796-01.dmp

This was probably caused by the following module: http://www.google.com/search?q=ntoskrnl.exe ntoskrnl.exe (nt+0x142940)

Bugcheck code: 0x189 (0xFFFFE000197484A0, 0x0, 0x0, 0x0)

Error: http://www.google.com/search?q=MSDN+bugcheck+CUSTOM_ERROR CUSTOM_ERROR

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

description: NT Kernel & System

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 06/08/2016 14:07:28 GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmp

This was probably caused by the following module: http://www.google.com/search?q=ntkrnlmp.exe ntkrnlmp.exe (nt!KeBugCheckEx+0x0)

Bugcheck code: 0x189 (0xFFFFE000197484A0, 0x0, 0x0, 0x0)

Error: http://www.google.com/search?q=MSDN+bugcheck+CUSTOM_ERROR CUSTOM_ERROR

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Sat, 06 Aug 2016 14:33:07 GMT

another freeze this time black screen and cracking audio in loop

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Sat, 06 Aug 2016 19:23:41 GMT

this computer never crashed before .

The crashed appen in may after i move in new house

latest hardware changes was new case in april....

and i used not to many time before move .

so is It's worth disassembly everithing and build from scratch ?

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

idata — Wed, 10 Aug 2016 00:08:21 GMT

Hello AndreaR:

Thank you very much for that information.

Before you try to disassembly everything:

Did you test it with one memory stick on different memory slots?

Did you test it with different RAM sticks, or a different memory kit?

Do you have the option, to use a different SSD or hard drive?

Another option will be to re-install Windows® from scratch, or look for the options to do a system restore.

Just press and hold the shift key then restart the PC, keep holding the shift key, and you should be able to see different options: select "troubleshoot", then look for "advance options" then choose "system restore".

Any questions, please let me know.

Alberto

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Wed, 10 Aug 2016 21:03:55 GMT

tried clean install on differend hdd .. same thing

also i got a new bsod

You have performed a crash dump test. The test succeeded and the crash dump file was properly written out.

On Wed 10/08/2016 20:21:39 GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\081016-4515-01.dmp

This was probably caused by the following module: http://www.google.com/search?q=ntoskrnl.exe ntoskrnl.exe (nt+0x142940)

Bugcheck code: 0x139 (0x3, 0xFFFFF80140394780, 0xFFFFF801403946D8, 0x0)

Error: http://www.google.com/search?q=MSDN+bugcheck+KERNEL_SECURITY_CHECK_FAILURE KERNEL_SECURITY_CHECK_FAILURE

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

description: NT Kernel & System

Bug check description: The kernel has detected the corruption of a critical data structure.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Wed 10/08/2016 20:21:39 GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmp

This was probably caused by the following module: http://www.google.com/search?q=ntkrnlmp.exe ntkrnlmp.exe (nt!KeBugCheckEx+0x0)

Bugcheck code: 0x139 (0x3, 0xFFFFF80140394780, 0xFFFFF801403946D8, 0x0)

Error: http://www.google.com/search?q=MSDN+bugcheck+KERNEL_SECURITY_CHECK_FAILURE KERNEL_SECURITY_CHECK_FAILURE

Bug check description: The kernel has detected the corruption of a critical data structure.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Thu, 11 Aug 2016 20:57:47 GMT

new try today

mb cpu ram and ssd out of case with different psu :

On Thu 11/08/2016 20:44:18 GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmp

This was probably caused by the following module: http://www.google.com/search?q=win32kfull.sys win32kfull.sys (win32kfull!NtUserDispatchMessage+0x2082)

Bugcheck code: 0xA (0xFFFFE001C3A531E8, 0x2, 0x0, 0xFFFFF80015B43268)

Error: http://www.google.com/search?q=MSDN+bugcheck+IRQL_NOT_LESS_OR_EQUAL IRQL_NOT_LESS_OR_EQUAL

file path: C:\WINDOWS\system32\win32kfull.sys

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

description: Full/Desktop Win32k Kernel Driver

Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Wed 10/08/2016 20:21:39 GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\081016-4515-01.dmp

This was probably caused by the following module: http://www.google.com/search?q=ntoskrnl.exe ntoskrnl.exe (nt+0x142940)

Bugcheck code: 0x139 (0x3, 0xFFFFF80140394780, 0xFFFFF801403946D8, 0x0)

Error: http://www.google.com/search?q=MSDN+bugcheck+KERNEL_SECURITY_CHECK_FAILURE KERNEL_SECURITY_CHECK_FAILURE

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

description: NT Kernel & System

Bug check description: The kernel has detected the corruption of a critical data structure.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

hard lock freeze with blue pattern....

i have to test only the ram , and after its 100% motherboard faulty

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

idata — Thu, 11 Aug 2016 21:21:57 GMT

Hello AndreaR:

Thank you very much once again for providing those details.

Yes, at this point it seems to be a problem with the board, it is hard to tell for sure.

Since there is no option to use the processor on a different boar, or the board with a different processor, and the processor has 3 years of warranty, from our side, what we can do, will be to replace the processor for you.

If you are interested in the replacement, please get in contact directly with us through chat, email, phone or online support, you just need to select processor on product type and you will get those options:

http://www.intel.com/content/www/us/en/support/contact-support.html# @12 http://www.intel.com/content/www/us/en/support/contact-support.html# @12

Any questions, please let me know.

Alberto

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

ARand — Thu, 11 Aug 2016 21:39:43 GMT

i dont want to rma the cpu if is good, i have 3 years of warranty .

i will try the ram even on my board or i try my one on a friend board.....

latest option if my friend accept i can give my cpu to my friend to test....

because i want to rma the faulty part only...

Re: hardlock i5 6500 - Asus z170 k - with glitch and n

idata — Fri, 12 Aug 2016 16:26:27 GMT

Hello AndreaR:

Yes, of course, we understand, that is no problem.

Go ahead and test the PC with a different RAM stick, or if the processor can be tested on your friend's board that will be also really helpful.

Please let me know the results of trying that.

Any questions, please let me know.

Alberto