topic Core i5-6500 WHEA-Logger event ID 19 in Mobile and Desktop Processors

Core i5-6500 WHEA-Logger event ID 19

MWarn3 — Mon, 01 Aug 2016 15:46:54 GMT

I built this rig last week and just noticed that I've been getting this warning. The motherboard is an MSI Z170A Gaming M5 with 32GB of Corsair DDR4-3000 memory and an MSI nVidia GeForce GTX-970 GPU and the OS is Window 10 Home x64. I'm not overclocking but I cleared the CMOS anyway and that didn't change anything. The processor passed the Intel Processor Diagnostic Tool and the system seems to be operating fine. The description from the event viewer is:

Log Name: System

Source: Microsoft-Windows-WHEA-Logger

Date: 8/1/2016 8:38:31 AM

Event ID: 19

Task Category: None

Level: Warning

Keywords:

User: LOCAL SERVICE

Computer: Desktop

Description:

A corrected hardware error has occurred.

Reported by component: Processor Core

Error Source: Corrected Machine Check

Error Type: Cache Hierarchy Error

Processor APIC ID: 4

The details view of this entry contains further information.

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

0x8000000000000000

10533

System

Desktop

0xd400010000040150

0x1f801a58fbad1

0x0

256

928

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

Is this anything I should be concerned about?

Thanks

Re: Core i5-6500 WHEA-Logger event ID 19

idata — Tue, 02 Aug 2016 18:55:18 GMT

Hi Mike_Warner,

We have seemed this issue related to a compatibility issue between the boards and 6th gen processors. The problem is already solved with a motherboard BIOS update.

I suggest you to double check if you are already using the latest BIOS and latest drivers.

As a recommendation verify the memory speed in the BIOS, the memory controller is designed to support DDR4 memories at 1866 and 2133MHz @ 1.2V.

MSI Z170A Gaming M5 support

https://www.msi.com/Motherboard/support/Z170A-GAMING-M5.html# support_download https://www.msi.com/Motherboard/support/Z170A-GAMING-M5.html# support_download

Regards,

Mike C

Re: Core i5-6500 WHEA-Logger event ID 19

MWarn3 — Tue, 02 Aug 2016 23:45:31 GMT

Hi Mike,

Thanks for the link, there was a BIOS update; unfortunately updating the BIOS didn't resolve the issue, I'm still getting the warning.

As per your recommendation I verified that the memory is set to 2133MHz @ 1.2V.

Re: Core i5-6500 WHEA-Logger event ID 19

idata — Mon, 08 Aug 2016 15:54:08 GMT

Hi Mike,

In regards to your WHEA issue, I recommend you to contact MSI and request new BIOS version or any workaround for the problem. This issue was discovered long time ago and fixed with a BIOS update.

Mike C

Re: Core i5-6500 WHEA-Logger event ID 19

MWarn3 — Tue, 09 Aug 2016 20:34:41 GMT

I'm working with MSI and they've led me through an extensive troubleshooting process, including updating the BIOS, and are now willing to RMA my motherboard. After I've received and installed the replacement motherboard I'll post back here with the results.

Re: Core i5-6500 WHEA-Logger event ID 19

idata — Wed, 10 Aug 2016 18:38:13 GMT

Hi Mike,

Thank you for your feedback. I will be waiting the results with the new motherboard.

Mike C

Re: Core i5-6500 WHEA-Logger event ID 19

idata — Fri, 16 Sep 2016 21:37:34 GMT

Hi Mike,

I am following up on your case. Let me know if I can help you with anything else.

Mike C