topic Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack in Mobile and Desktop Processors

Regarding the https://softwareoffer.intel.com Intel Performance Pack

BAmir2 — Sat, 15 Dec 2018 18:34:24 GMT

I can not claim my Intel Performance Pack. I got the code off of Newegg when i a bought an ASUS SCAR laptop. When i enter the code i am redirected to a site where i have to agree to the terms and conditions, when i check the box and enter "submit" i am stuck on the same page loading.

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

BAmir2 — Sat, 15 Dec 2018 18:37:05 GMT

I tried using a different browser, cleared the cookies and cache, i tried reaching out to intel but i couldn't do that from the same site above because they keep telling me after filling out my information "Error Submitting Support Ticket"

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

LeonWaksman — Sat, 15 Dec 2018 21:21:08 GMT

In the right bottom corner of the https://softwareoffer.intel.com/Redeem page is a label "Support". Press on it and fill the forma with your question.

Leon

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

AMurp5 — Sat, 15 Dec 2018 21:30:53 GMT

Leon, ive tried this multiple times as i am trying to claim my Black ops 4 and when you fill in the form it just says "Error submitting support ticket"

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

BAmir2 — Sat, 15 Dec 2018 21:50:20 GMT

"Error Submitting Support Ticket"

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

MSkus1 — Sat, 15 Dec 2018 23:28:49 GMT

I cannot access mine either - and trying to submit a support ticket just results in an error message

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

LeonWaksman — Sun, 16 Dec 2018 01:09:10 GMT

Still problems exists with moving the Support Community to the new place. Wait and I hope some body from Intel will give the right link. I affray that you need to wait till Monday.

Leon

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

MLars8 — Sun, 16 Dec 2018 08:08:44 GMT

I'm having the same issue and unable to find a fix. Support link doesn't work. Had to go to intel's main site and submit a case there.

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

IMiho — Sun, 16 Dec 2018 12:33:10 GMT

I have the same exact problem. Intel should be doing something...

Re: Regarding the https://softwareoffer.intel.com Intel Performance Pack

Diego_S_Intel — Tue, 18 Dec 2018 03:40:54 GMT

Hello BAmir2, Thank you for joining our Intel® Community. Your question is on our Intel® Partner Programs so we will transfer this to our Programs Support Team and they will contact you back via email as soon as possible. To learn more about our Intel(R) Partner Programs, please visit the following URL: https://www.intel.com/content/www/us/en/partner/programs-overview.html To all the other users please create different threads so we can redirect them as well, as the tickets are handled individually by the team in charge I hope this helps. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation