topic i tried to reply to an intel customer support technician today but it was returned to sender. just found my case has been closed(last update yesterday). can my previous case be reopened or do i make a new one? in Mobile and Desktop Processors

i tried to reply to an intel customer support technician today but it was returned to sender. just found my case has been closed(last update yesterday). can my previous case be reopened or do i make a new one?

EJe — Wed, 12 Dec 2018 18:20:02 GMT

Dear Leonardo,

So sorry about the delayed reply. I ordered a motherboard 2 weeks ago and i am still waiting for it to arrive(maybe another 2 weeks or less, i hope). so i'll update you when i'm able to test it asap. just one question though, i tried to view my post but it seems to have been deleted? can you please update me on this.

Respectfully,

Baldog

Re: i tried to reply to an intel customer support technician today but it was returned to sender. just found my case has been closed(last update yesterday). can my previous case be reopened or do i make a new one?

Wanner_G_Intel — Fri, 14 Dec 2018 05:38:22 GMT

Hello, Thank you for your response. Your old thread is the following : https://forums.intel.com/s/feed/0D50P0000490Z3qSAE If you are still unable to see it, you may need to create a new username. If the issue persists, you can provide an update on this thread. We will be glad to assist you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: i tried to reply to an intel customer support technician today but it was returned to sender. just found my case has been closed(last update yesterday). can my previous case be reopened or do i make a new one?

Wanner_G_Intel — Sat, 15 Dec 2018 08:04:21 GMT

Hello, Were you able to review the information posted on this thread? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: i tried to reply to an intel customer support technician today but it was returned to sender. just found my case has been closed(last update yesterday). can my previous case be reopened or do i make a new one?

Wanner_G_Intel — Thu, 20 Dec 2018 08:21:59 GMT

Hello, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation