topic Re: Whea-Logger in Mobile and Desktop Processors

Whea-Logger

FLi12 — Wed, 22 Nov 2017 06:24:29 GMT

Every time I run an android emulator like Bluestack I get this error in the event viewer

Event 19 Whea-Logger :

A corrected hardware error has occurred.

Reported by component: Processor Core

Error Source: Corrected Machine Check

Error Type: Internal parity error

Processor APIC ID: 2

The details view of this entry contains further information.

Re: Whea-Logger

FLi12 — Wed, 22 Nov 2017 06:27:12 GMT

My processor is i7 4720hq.

Re: Whea-Logger

idata — Wed, 22 Nov 2017 20:26:29 GMT

Hello Feview,

Thank you for joining the Processors Community.

I would like to gather more information regarding this matter, please see below for the information required.

What is the model of your computer?
What is the operating system installed?
Does your computer freeze/crash when running the emulator?

Thank you.

Regards,

Amy C.

Re: Whea-Logger

FLi12 — Thu, 23 Nov 2017 00:10:21 GMT

Model:Asus Rog GL551JW

Window 10 64bit

My computer doesn't freeze or crash when running the emulator. The game is also smooth. However everytime I run the emulator the error pops up in event viewer.

I searched it up and it might cause BSOD.

Re: Whea-Logger

idata — Thu, 23 Nov 2017 15:13:31 GMT

Thank you for that information.

According to some third-party links from Microsoft forums, this event indicates that there is a hardware problem. A machine check exception indicates a computer hardware error that occurs when a computer's central processing unit detects a hardware problem. And, some of the suggestions to address this matter can be found below:

Update the BIOS and the drivers for the motherboard chipset.
Update all the hardware drivers, if updates are available from your manufacturer.
If you have overclocked your CPU, reset your settings to the default settings.

You should be able to find these drivers here: https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G551JW/HelpDesk_Download/ ROG G551JW Driver & Tools| ROG - Republic Of Gamers | ASUS Global

Find the Microsoft link here: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/whea-logger/897a3ec3-c92f-4b4e-980e-824ade948cf8 WHEA-LOGGER - Microsoft Community.

Regards,

Amy C.

Re: Whea-Logger

FLi12 — Thu, 23 Nov 2017 17:55:02 GMT

I found out that these drivers needed to be updated.

Can you tell me where in intel can I find these drivers?

Intel(R) 8 Series/C220 Series PCI Express Root Port# 1 -8C10

Intel(R) Xeon(R0 processor E3-1200 v3/4th Gen Core processor

Re: Whea-Logger

n_scott_pearson — Thu, 23 Nov 2017 18:34:26 GMT

There are no drivers for the processor, per se. What you need is the Intel Chipset Software package.

Now, as for where you get it, your primary source should be Asus. Asus is responsible for validating the drivers and software packages released by Intel on their products and Asus is responsible for making them available for download by their customers. One instance of the download page for your product is here: https://www.asus.com/us/Laptops/ROG-GL551JW/HelpDesk_Download/ ROG GL551JW Driver & Tools| Laptops | ASUS USA. Now, I see that Asus has a package posted there, but this is an out-of-date package. Typical. This likely means that Asus hasn't even validated the updated version. Ah well. Here is a link to download this package from the Intel site: https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-?product=1145 Download Intel® Chipset Device Software (INF Update Utility).

Hope this helps,

...S