topic Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error in Mobile and Desktop Processors

My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Mon, 16 Jul 2018 06:34:58 GMT

Hi,

I recently purchased a high end PC with Core i9 7940X processor, Asus 1080 Ti GPU, X299-A Motherboard and 2x16GB ram. After instaling windows 10 and using for some time, I figured out that the machine is giving a blue screen error called "Whea Uncorrectable Error" all the time. I mostly get this error when I try to run a game or when I start Adobe Premiere Pro. It also comes when I encode a video. I tried updating windows, GPU drivers and BIOS. Also I tried resetting BIOS settings. None of these steps helped me solve the issue. Please let me know how can I troubleshoot and get my machine working without any issue.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Mon, 16 Jul 2018 18:38:32 GMT

Hello drspresents

Thank you for joining the community.

In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

Run the utility.
Click on "Scan" to get the scanned system.
Once the scan is complete click on "next".
Use the "save" option, save the report To your desktop.
To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Could you run the Intel® Processor Diagnostic Tool and provide me with the .txt report? Please attach the report to the thread.

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Could you provide me with a picture of the BSOD that you are having?

What is the memory RAM part number on your system?

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Tue, 17 Jul 2018 04:48:39 GMT

Thanks. I will generate the txt file and send you. Until then, you can check the error dump file and system information file attached below:

https://drive.google.com/file/d/1_G3GfZnixRhDRkzZhu7NCNd9k6lMbN-p/view?usp=sharing Info Files.zip - Google Drive

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Tue, 17 Jul 2018 08:58:48 GMT

Below is the result of the Processor Diagnostic tool:

https://drive.google.com/file/d/1wbI42sV_Bx5K4CKs1CTBTag8mLr_1SHZ/view?usp=sharing https://drive.google.com/file/d/1wbI42sV_Bx5K4CKs1CTBTag8mLr_1SHZ/view?usp=sharing

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Tue, 17 Jul 2018 23:00:40 GMT

Hello drspresents

Thank you for your response.

I would verify if you have any turbo boost software installed on the system, if yes could you uninstall it for testing proposes

Have you performed a RAM test on the memory installed on the system? By the way, what are the brand and part number of the memory RAM?

Could you try to run the system with a basic configuration? (MOBO+ CPU+ one stick of RAM at the time)

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Wed, 18 Jul 2018 03:59:58 GMT

Thanks!

We did a memory test and did not find any issue in the RAM. It's a Corsair 2 sticks of 16GB RAM. I can try uninstalling turbo boost software and run with one stick of RAM.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Tue, 24 Jul 2018 23:19:21 GMT

Hello drspresents

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Wed, 25 Jul 2018 04:03:17 GMT

Yeah, the issue still persists. We tried increasing the core voltage and still the BSOD happened. Is it possible to happen due to a damaged processor?

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Wed, 25 Jul 2018 18:15:08 GMT

Hello drspresents

Thank you for your response.

Could you provide me with the memory RAM part number and motherboard model?

Upon reviewing the Intel® processor diagnostic tool report the processor seems to be working properly, I would like to verify if it is possible to test the system with a single core instead of multi-core could you access the system BIOS and look for the option of to set multi-core or single core?

If you have the option set the system to a single core and run the Intel® processor diagnostic tool. Please attach the report to the thread.

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Fri, 27 Jul 2018 02:03:59 GMT

RAM part number: CMK16GX4M1B3000C15

Motherboard Model: Asus Prime X299-A

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Fri, 27 Jul 2018 08:01:25 GMT

We ran the diagnostic test with single core for core0, core1 upto core 6. For core0, we always got the BSOD "Whea Uncorrectable" Error when we ran the system diagnostic test. For core1, we got the same BSOD once. But we could complete the diagnostic test once for core1. The results of the diagnostic test for core1 and upto core6 are attached with this message. Core 1 test result was given as failed. Core6 always gave different BSOD errors when we tried to run diagnostic test. So we could not get the test result.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Fri, 27 Jul 2018 23:43:37 GMT

Hello drspresents

Thank you for your response, and for all the testing performed.

Have you tried to test the motherboard with and another CPU or the CPU with another motherboard? if you have not done is there a possibility for you to do it?

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Sat, 28 Jul 2018 01:49:53 GMT

I think we can try with a different cpu or motherboard. We will let you know if the problem still persists. Thank you for your help.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Tue, 07 Aug 2018 23:05:37 GMT

Hello drspresents

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Wed, 08 Aug 2018 06:18:02 GMT

We are going to replace the processor of the machine within next week. We can check if the problem will be solved after replacing the processor. We will let you know if the problem still occurs after the processor replacement. Thank you for your support!

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Tue, 14 Aug 2018 23:14:46 GMT

Hello drspresents

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Wed, 15 Aug 2018 02:34:53 GMT

Hi,

The machine is still under test by the place we bought it from. They too got the error several times when they tested. I will let you know if we still can't solve the issue.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

idata — Mon, 20 Aug 2018 21:18:28 GMT

Hello drspresents

I was checking your case and would like to share with you that once there is an output of the testing on the unit please contact the local geo support

(https://www.intel.com/content/www/us/en/support/contact-support.html https://www.intel.com/content/www/us/en/support/contact-support.html) for assistance on the case.

Note:

Refer to the upper left corner to select the area in which you are located.

Regards,

Leonardo C.

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

BCook — Wed, 29 Aug 2018 12:10:11 GMT

Hello, I also recently purchased a similar machine and am having the same Whea Uncorrectable Error BSOD when trying to work in Adobe After Effects or Maxon C4d.

Ram has tested ok.

I purchased through Umart and they are saying that it is not their problem and must be software related, but i don't think so as I am running C4d and After effects on other windows pc's with no errors.

I was wondering if you were able to resolve your problem? and if so, what the solution would be?

machine specs below

Intel Core i9 7940X

Gigabyte GeForce GTX 1080 Ti Aorus Waterforce Xtreme Edition 11GB Video Card

Asus WS X299 SAGE LGA 2066 Motherboard

8 x 16GB Corsair Vengeance LPX

Re: My New Core i9 7940X Machine Gives Whea Uncorrectable Error

DSuma1 — Thu, 30 Aug 2018 08:18:15 GMT

Hi picturedrift,

We could test our machine with a different motherboard and we still got the issue. It seems that the processor is faulty. We ordered a brand new 7940X processor by warranty which will arrive next week. We have to check whether that will solve the issue.

For your one, did you try running the intel processor diagnostic tool on your machine? Check whether it gives any error. You can also try to run it separately for each processor core. In our case, the machine crashed for some of the cores during the test.