topic Re: Why does Intel(R) Extreme Tuning Utility refuse to start? in Mobile and Desktop Processors

Why does Intel(R) Extreme Tuning Utility refuse to start?

VGrgi — Thu, 13 Dec 2018 18:30:18 GMT

Hi all,

can anyone help me with XTU not wating to start beacuse there might be another performance tuning app running (which isn't true). Yesterday when I installed it it worked perfect. I did some undervolting and today I wanted to try it some more, but the program won't start.

Thanks

Re: Why does Intel(R) Extreme Tuning Utility refuse to start?

Diego_S_Intel — Sat, 15 Dec 2018 04:54:32 GMT

Hello VGrgi, Thank you for patience and for joining our Intel® community. I understand that you are facing issues with our Intel(R) Extreme Tuning Utility. In this case depending on your system, there are certain details and limitations that we need to share. In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box. Here is the direct link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- I hope this helps. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

Re: Why does Intel(R) Extreme Tuning Utility refuse to start?

VGrgi — Sat, 15 Dec 2018 08:10:20 GMT

Hi,

thanks for Your answer. Here it is.

Kind regards.

Re: Why does Intel(R) Extreme Tuning Utility refuse to start?

Diego_S_Intel — Tue, 22 Jan 2019 08:41:16 GMT

Hello VGrgi, Thank you for patience. In this case please consider that our Intel (r) XTU tool can be used by any device but is specially designed for desktop systems. Since your system is a Laptop (Lenovo*), we don't really know where the readings from undervolting are coming from, especially, that most of the BIOS setting are coming from system manufacturer and most of the time, it's pre-defined. We strongly recommend you to contact them in order to perform issue replication or to look for an Intel (r) XTU version that might be optimized by them. I hope this helps. Diego S. Intel (R) Customer Support Technician Under Contract to Intel (R) Corporation

Re: Why does Intel(R) Extreme Tuning Utility refuse to start?

VGrgi — Wed, 23 Jan 2019 06:13:38 GMT

Thank You for Your reply. I will try that.