topic intel processor diagnostic tool cpu frequency test fails, and not sure what to do in Mobile and Desktop Processors

intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Wed, 31 May 2017 04:43:07 GMT

I just built a new pc with a i7-6800k on a MSI x99a Gaming Pro Carbon with 16GB and a EVGA Geforce GTX 1070. I have been getting random blue screens on Windows 10. I thought it was heat related so I added another fan. I upgraded the power supply to 700 watts. But I still get the issues, usually only when the system is stressed like playing Overwatch. So I disabled the MSI Control Center and the Intel Turbo. When I run the Intel Processor Diagnostic Tool, I get a failure on the CPU frequency. Here is the output from the tests:

--- IntelR spbc Module Test --

...

Version 1.0.8.64b.W

...

..Retrieved Processor Manufacturer

GenuineIntel

..Retrieved Processor Brand String

IntelR CoreTM i7-6800K CPU 3.40GHz

IntelR spbc Module Test -- Pass --

--- Genuine Intel Test ---

...

Version 1.0.12.64b.W

...

Expected -- GenuineIntel

Detected -- GenuineIntel

Genuine Intel CPU Module Success

--- Brand String Test ---

...

Version 1.0.14.64b.W

...

Brand String Module Success....

--- Floating Point Test ---

...

Version 1.0.11.64b.W

...

AVX is supported in your OS

Max AVX supported AVX2

FMA3 supported

MFLOPS CycleRun Error Timesec

243.1 3740 0 1

439.205 10497 0 2

Million Floating Points per Second MFLOPS -- 439.205

Error -- 0

Floating Point Test Passed

--- Prime Number Generation Test ---

...

Version 1.0.13.64b.W

...

AVX is supported in your OS

Max AVX supported AVX2

Ops Per Sec CycleRun Error Timesec

93862 9 0 1

93418 18 0 2

Operation Per Second -- 93418

Error -- 0

Prime Number Generation Test Passed

--- Cache Test ---

...

Version 1.0.11.64b.W

...

--- Reading Cache Size ---

- Detected L1 Data Cache Size -- 32

- Detected L1 Inst Cache Size -- 32

- Detected L2 Cache Size -- 256

- Detected L3 Cache Size -- 15360

Cache Module Success

--- MMXSSE Test ---

...

Version 1.0.11.64b.W

...

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - Intel MMX Technology Supported -- Yes

SSE - Streaming SIMD Extensions Supported -- Yes

SSE2 - Streaming SIMD Extensions 2 Supported --Yes

SSE3 - Streaming SIMD Extensions 3 Supported --Yes

SSSE3 - Supplemented SSE 3 Supported --Yes

SSE4.1 - Streaming SIMD Extensions 4.1 Supported --Yes

SSE4.2 - Streaming SIMD Extensions 4.2 Supported --Yes

--- MMX SSE capabilities check complete ---

Testing MMX

Dot Product computed using C code 506

Dot Product computed using MMX intrinsics 506

MMX Dot Product Computation Test Passed

Passed MMX Test

Testing SSE

Dot Product computed using C code 506

Dot Product computed using SSE intrinsics 506

SSE Dot Product Computation Test Passed

Passed SSE Test

Testing SSE2

Complex Product computed using C code 23.00 -2.00i

Complex Product computed using SSE2 code 23.00 -2.00i

SSE2 Complex Product Computation Test Passed

Passed SSE2 Test

Testing SSE3

Complex Product using C code 23.00 -2.00i

Complex Product using SSE3 code 23.00 -2.00i

SSE3 Complex Product Computation Test Passed

Passed SSE3 Test

Testing SSSE3

SSSE3 Absolute Value Tests Passed

SSSE3 Arithmetic Tests Passed

SSSE3 Dot Product Test Passed

Passed SSSE3 Test

Testing SSE4.1

SSE4.1 Blend Tests Passed

SSE4.1 Min Max Tests Passed

SSE4.1 Insert Bit Tests Passed

SSE4.1 Extract Bit Tests Passed

SSE4.1 Bitwise Comparison Tests Passed

SSE4.1 Dot Product Test Passed

SSE4.1 Arithmetic Tests Passed

SSE4.1 Bit Conversion Tests Passed

SSE4.1 Bit Compare Test Passed

Passed SSE4.1 Test

Testing SSE4.2

SSE4.2 Bit Compare Test Passed

SSE4.2 Calculate Bit Set to 1 Test Passed

SSE4.2 CRC Test Passed

Passed SSE4.2 Test

MMXSSE Module Success

--- FMA3 Test ---

...

Version 1.0.10.64b.W

...

--- CPU Features Detection ---

FMA3 - Supported -- Yes

Testing FMA3....

FMA3 Test Result --- PASS

FMA3 Module Success

--- AVX Test ---

...

Version 2.0.8.64b.W

...

--- CPU Features Detection ---

AVX - Supported -- Yes

AVX2 - Supported -- Yes

AVX512 - Supported -- No

AVX OS Support - Supported -- Yes

AES - Supported -- Yes

PCLMULQDQ - Supported -- Yes

Testing Most Advanced AVX Feature - AVX2....

AVX2 Test Result --- PASS

Testing AES

AES Test Result --- PASS

Testing PCLMULQDQ

PCLMULQDQ Test Result --- PASS

AVX Module Success

--- Integrated Memory Controller Test ---

...

Version 1.0.8.64b.W

...

StatusFMmatched 0

--- Reading Memory Size ---

Detected Memory Size is -- 16.00GB

--- Subtest - Memory Size Test Passed ---

--- Integrated Memory Controller Stress Test ---

Memory to be allocated 1048576 byte

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Te...

Re: intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Wed, 31 May 2017 19:11:35 GMT

Hello melinn99,

Thank you for contacting Intel Communities.

I am sorry to hear you are having issues with the processor.

Can you please confirm the following information to better assist you?

Do you have the latest BIOS version installed? (version 1.3)
1. https://us.msi.com/Motherboard/support/X99A-GAMING-PRO-CARBON.html# support_download Support For X99A Gaming Pro Carbon
What is the frequency of the RAM? (as seen in the BIOS)

I hope to hear from you soon.

Regards,

Juan V.

Re: intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Wed, 31 May 2017 20:13:41 GMT

The memory is Hyperx 16GB DDR4 - 3000 CL 15 and it shows in BIOS as running at 3001MHz.

The BIOS version is E7A20IMS.130, so it is 1.3

Re: intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Wed, 31 May 2017 20:44:24 GMT

Hello melinn99,

Based on the information you are providing (RAM @3001 MHz), the system is running out of specifications.

Altering clock frequency or voltage may damage or reduce the useful life of the processor and other system components, and may reduce system stability and performance. Product warranties may not apply if the processor is operated beyond its specifications.

The max supported RAM speed by the https://ark.intel.com/products/94189/Intel-Core-i7-6800K-Processor-15M-Cache-up-to-3_60-GHz Intel® Core™ i7-6800K Processor is 2400MHz. I would recommend downclocking the RAM to see if the issue persists; however, having the system running at those frequencies may have damaged the processor by now.

I hope this helps.

Best Regards,

Juan V.

Re: intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Wed, 31 May 2017 21:18:41 GMT

HMMM, ok. I didn't know. I set the RAM to 2400MHz, and when I run the processor tests now it passes. I'll have to play with it awhile to see if the blue screen issues still occur now. Thank you

Re: intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Wed, 31 May 2017 21:23:48 GMT

Hi melinn99,

Thank you for letting me know.

I will be awaiting the outcomes.

Regards,

Juan V.

Re: intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Thu, 01 Jun 2017 04:23:49 GMT

After spending the evening stressing the system, so far it hasn't crashed once, and it definitely would have by now. Overall the system is running much cooler than it had been too. I was concerned about over clocking the processor, but I didn't think about the memory. Thanks.

Re: intel processor diagnostic tool cpu frequency test fails, and not sure what to do

idata — Thu, 01 Jun 2017 17:50:37 GMT

Hi melinn99,

I am glad to hear the system is working now.

Please don't hesitate in contacting us back if you need further assistance.

Best Regards,

Juan V.