topic Re: Intel XTU Disables Processor Core IccMax Option upon Abnormal Shutdown in Mobile and Desktop Processors

Intel XTU Disables Processor Core IccMax Option upon Abnormal Shutdown

AKhan29 — Sat, 22 Dec 2018 20:44:58 GMT

Help, this has been bothering me and has given me a very tough time.

Quick Facts:

My Intel Core i7-7700HQ has wrong default Processor Core IccMax setting(default 1.00A). FYI: Seems to be a factory issue for my Lenovo y520, any BIOS update does not help. So, I use Intel XTU to keep the Processor Core IccMax higher, albeit below the recommended settings just to be on the safe side(40.00A). I have performed long-night Stress Tests and all seems quite well stable.

The Issue:

Whenever I experience abnormal system Shutdown twice or thrice in total, Intel XTU hides the Processor Core IccMax slidebar, completely hidden, like it does not exist. NOTE: The abnormal shutdown occurs due to the GPU and has nothing to do with the CPU settings. The Core IccMax Setting does not come back unless I reinstall the XTU, which is a hectic process all along. I suppose that is a Security Feature by Intel for XTU. But why disable Core IccMax ONLY ? I even set the Voltage Offset to -110 for thermals and that option never goes away. Is there any way out of this ?

Thank you for your time and effort.

Re: Intel XTU Disables Processor Core IccMax Option upon Abnormal Shutdown

VARADHARAJAN — Sun, 23 Dec 2018 02:39:55 GMT

type below commands one by one in cmd, then press enter

Sfc.exe /Scannow

Dism.exe /Online /Cleanup-Image /StartComponentCleanup /Resetbase /Defer

Dism.exe /Online /Cleanup-Image /RestoreHealth

restart the windows

Update latest Intel management engine firmware from oem manufacturer

Update latest intel management engine components driver from oem manufacturer

update latest intel chipset driver from oem manufacturer

Re: Intel XTU Disables Processor Core IccMax Option upon Abnormal Shutdown

AKhan29 — Sun, 23 Dec 2018 15:28:57 GMT

Did already, no point. It runs smoothly without any flaws. But the Core IccMax option gets disabled after 2-3 abnormal shutdowns, which have no link with the CPU tuning at all. Also, is there anyway to directly update the CPU settings right into the BIOS ?

Re: Intel XTU Disables Processor Core IccMax Option upon Abnormal Shutdown

VARADHARAJAN — Sun, 23 Dec 2018 21:09:34 GMT

certain motherboard have options to control cpu settings in bios , which are provided by the manufacturer

Re: Intel XTU Disables Processor Core IccMax Option upon Abnormal Shutdown

David_V_Intel — Tue, 15 Jan 2019 06:55:18 GMT

Hello AKhan29, I am following up with your case and see that we have not heard back from you. If you need more assistance do not hesitate to reply. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation