topic Re: Intel Starter Pack Issues in Mobile and Desktop Processors

Intel Starter Pack Issues

JKell19 — Mon, 23 Apr 2018 20:39:22 GMT

Recently I purchased a ASUS ROG Strix Gaming Laptop GL503VM-FY022T, I received the Intel Starter pack within an email.

After receiving the email I followed the steps I had an error that said 1/0 questions completed. As I could find no solution I left it for a few days to see if the issue would fix itself and I came back onto the link again today and the 1/0 issue was gone but I could not use the Master Key since apparently it had already been used. Any help is appreciated in advanced.

Re: Intel Starter Pack Issues

idata — Tue, 24 Apr 2018 18:48:07 GMT

Hello ZynUK

Thank you for joining the community I have sent you a provide message, please see your private inbox.

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

idata — Wed, 25 Apr 2018 23:01:30 GMT

Hello ZynUK

Thank you for your response, I have sent you a private message, please review your private inbox.

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

BFox1 — Thu, 03 May 2018 19:34:53 GMT

Hi I have the same problem 1/0

Re: Intel Starter Pack Issues

idata — Thu, 03 May 2018 23:36:24 GMT

Hello letsaskben

Thank you for joining the community.

To better assist with your Intel® Software Starter Pack problem please refer to the following link to create a support ticket.

https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support

Hope this helps.

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

Akenn1 — Sat, 05 May 2018 08:40:08 GMT

hi I have the exact same problem and the link doesn't work It just takes me to the survey

Re: Intel Starter Pack Issues

idata — Mon, 07 May 2018 19:14:44 GMT

Hello Aaaqil

Thank you for your response.

Have you to clear the clear the cookies of the browser (History>Clear history> Cookies and other site data) or to try to use the link on a different browser?

Allow me to share with you that for assistance on the product please contact the office to start the troubleshooting process, here is the contact information:

https://www.intel.com/content/www/us/en/support/contact-support.html# @2 https://www.intel.com/content/www/us/en/support/contact-support.html# @2

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

idata — Thu, 31 May 2018 20:30:18 GMT

Same problem for me but the customer service does not want to do anything, it's boring!

Re: Intel Starter Pack Issues

idata — Thu, 31 May 2018 23:41:01 GMT

Hello Zligth

Thank you for joining the community.

I have sent you a private message to request information about your case.

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

TBeuk1 — Sat, 02 Jun 2018 09:11:41 GMT

I am experiencing the same problem. I have entered my key on the website using the Chrome browser, but was met with the survey website.

When I try to enter my key again using a different browser, it says my key has been entered to many times...

Re: Intel Starter Pack Issues

DShad1 — Sun, 03 Jun 2018 15:32:24 GMT

Experiencing the same issue. Filled in the master key, was then redirected to an empty survey page with question 1/0 showing as the only text. Using Microsoft Edge. Unable to try again as it now says master key attempt limit reached. Please help.

Re: Intel Starter Pack Issues

PThom4 — Mon, 04 Jun 2018 10:44:31 GMT

I too have this problem

Re: Intel Starter Pack Issues

idata — Mon, 04 Jun 2018 16:54:33 GMT

Hello all,

Thank you for joining the community.

Could you try clearing the Cookies on your browser and referring to the following link https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support to create your ticket, for the information requested please fill up the name, last name, email, country and what can we help you with, is not a must to add the master key to create the ticket.

Hope this helps.

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

SAgra10 — Mon, 11 Jun 2018 22:13:26 GMT

I get the Maximum attempts reached error.

I tried it with a completely wrong key to test as well and get the same error.

Hence I am not sure if I have really reached the maximum attempts or is the system just broken. I have tried creating a support ticket last Saturday June 9 but haven't heard back yet.

Re: Intel Starter Pack Issues

idata — Tue, 12 Jun 2018 16:44:16 GMT

Hello darkZ

Thank you for joining the community.

I have sent you a private message to request contact information, please review your inbox.

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

TMitc1 — Wed, 13 Jun 2018 13:31:27 GMT

Hello,

So, I purchased a 7820x from Amazon a few days ago and received a master key for Final Fantasy XV and Warhammer. However, when I tried to claim it on the starterpack website, the captcha wouldn't work no matter what I did. So, eventually, it said I ran out of attempts to use the key. I've emailed support several times about this issue, but they won't respond. Please help me get this fixed.

Re: Intel Starter Pack Issues

TMitc1 — Wed, 13 Jun 2018 13:33:11 GMT

Please don't refer me to customer support. They obviously don't want to help.

Re: Intel Starter Pack Issues

idata — Wed, 13 Jun 2018 20:03:16 GMT

Hello zubiecup99

Thank you for joining the community.

Allow me to share with you that the for support on starter pack and master key you have to refer to the following link https://softwareoffer.intel.com/Redeem https://softwareoffer.intel.com/Redeem or https://starterpack.intel.com/# /home https://starterpack.intel.com/# /home,

Given the information that you have provided please see you private inbox I have sent you a private message to request contact information.

Regards,

Leonardo C.

Re: Intel Starter Pack Issues

JSimo11 — Wed, 13 Jun 2018 21:44:48 GMT

I recently purchaced a new pc and I am unable to redeem my intel "Q1'18 INTEL CORE 17 PREFORMANCE BUNDLE WW PREMIUM" it gives a 1/0 questions error, it gives same error on multiple devices I have tried it with.

Re: Intel Starter Pack Issues

idata — Thu, 14 Jun 2018 16:17:48 GMT

Hello Jakesimons419

Thank you for joining the community.

Allow me to share with you that the for support on starter pack and master key you have to refer to the following link https://starterpack.intel.com/# /support https://starterpack.intel.com/# /support to create a case for you.

Hope this help.

Regards,

Leonardo C.