topic Overheating i5-4690k: Support not working and I need to RMA in Mobile and Desktop Processors

Overheating i5-4690k: Support not working and I need to RMA

AMatt4 — Fri, 12 Aug 2016 06:05:26 GMT

My i5-4690k CPU runs very hot under load and gaming. Core temperatures different from each other over 30c, ex. core 0 runs at 99c and thermal throttles and core 3 runs under 70c (see picture 1). CPU is running at stock BIOS settings and is not overclocked. Tests were run with Prime95 for 15minutes. IBT skyrocketed core 0 to 100c in a second.

Things that I have tried:

Reset BIOS several times. No effect.
Tested newest Beta BIOS F8d. No effect.
Tested with XMP enabled and disabled. No effect.
Modified settings according to this guide: https://communities.intel.com/docs/DOC-23517 https://communities.intel.com/docs/DOC-23517 No effect.
Reattached heat sink (Coolermaster EVO 212) several times. No effect.
Tested heat sink with my old i5-4590, which runs fine and cool under 100% load. See picture 2.

I'm thinking that thermal paste between cores and the IHS is not correctly installed and heat won't transfer to heat sink. Warranty until 09/2018. I have checked FTO and ATPO.

About attached pictures: Temperature monitoring by HWiNFO64, temps from left to right 1:current 2:min 3:max 4:avarage

Re: Overheating i5-4690k: Support not working and I need to RMA

AMatt4 — Mon, 15 Aug 2016 10:08:28 GMT

No answer from Intel?

Re: Overheating i5-4690k: Support not working and I need to RMA

idata — Wed, 17 Aug 2016 01:28:01 GMT

Hi happoman,

Each Core can run in a different speed and consequently each Core has its own temperature. We need to focus in the overall temperature. Several games are not prepared to work with multiple Cores, so they just use 1 Core.

Now, I suggest you to make this last test before requesting a processor replacement through our contact center support.

http://www.intel.com/content/www/us/en/support/contact-support.html http://www.intel.com/content/www/us/en/support/contact-support.html

Go to BIOS, make sure Processor Base Frequency is set to 3.5GHz and RAM is running at DDR3-1333/1600 1.5v or DDR3L-1333/1600 @ 1.35V.

Save BIOS changes, go to Windows and run our Intel® Processor Diagnostic Tool alone, close any other application. It is a stress tool.

Intel® Processor Diagnostic Tool

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Regards,

Mike C