topic (IPDT): Module - PCH.exe did not create a Results file. in Mobile and Desktop Processors

(IPDT): Module - PCH.exe did not create a Results file.

SSpar — Tue, 09 Aug 2016 19:58:25 GMT

Hello everyone,

As you can see in the screenshot below the ipdt gets stuck in pch and never passes it.

when unticking pch:

The results file after both fails are in the attachments.

Hope someone can help.

Re: (IPDT): Module - PCH.exe did not create a Results file.

idata — Thu, 11 Aug 2016 15:56:35 GMT

Hello, sparrowj:

I could not find any information, in the data sheet https://www-ssl.intel.com/content/www/us/en/processors/atom/atom-technical-resources.html Intel® Atom™ Processor Technical Resources, in regard to the controller on your processor; however, I am going to review that information. Another thing that needs to be mentioned is the support for your operating system, bear in mind that your processor does not support Windows® 10, in case of troubleshooting this will be complicated to address. See here http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html# atom Supported Operating Systems for Intel® Graphics Products for more information in supported operating systems.

Regards,

Amy.

Re: (IPDT): Module - PCH.exe did not create a Results file.

SSpar — Sat, 13 Aug 2016 20:55:31 GMT

Thank you Amy,

Hope you have something about the errors above.

One more thing, could http://forums.toshiba.com/t5/Video-Display/NB500-flickering-horizantal-lines-and-lagging-screen/td-p/692418 this be related?

Re: (IPDT): Module - PCH.exe did not create a Results file.

idata — Wed, 17 Aug 2016 16:34:02 GMT

Thank you for the information. I am still investigating this matter, as soon as I have more details the thread will be updated.

Regards,

Amy.

Re: (IPDT): Module - PCH.exe did not create a Results file.

Ronny_G_Intel — Mon, 22 Aug 2016 22:49:54 GMT

Hi /thread/105215 sparrowj:

I believe the issue is probably purely cosmetic or just not supported or enabled but I am checking and I will get back to you, this may take some time due to the nature of the product though.

Thanks,

Ronny G

Re: (IPDT): Module - PCH.exe did not create a Results file.

Ronny_G_Intel — Mon, 05 Sep 2016 14:13:31 GMT

Hi /thread/105215 sparrowj,

I have confirmation that we are working on this issue and that there are plans to release a new version sometime this year.

I will be updating this community thread as soon as I get more details on the upcoming release. I apologize for any inconvenience.

Regards,

Ronny G

Re: (IPDT): Module - PCH.exe did not create a Results file.

SSpar — Sat, 17 Sep 2016 18:23:03 GMT

Hello Everyone,

thank you for your effort .

About the 'gfx' "Halted" error; that can be solved by installing an older version (8.14.10.2230) of Intel graphics media accelerator 3150 driver.

Now it's just 'pch'.

Best regards.

Re: (IPDT): Module - PCH.exe did not create a Results file.

idata — Thu, 17 Nov 2016 21:43:35 GMT

/thread/105215 sparrowj, thank you for your patience and the feedback provided.

I have good news for you, this has been fixed and it will be available in a new release of Intel® Processor Diagnostic Tool scheduled for Q1 2017.

Regards,

Amy.