Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?

MHarr15 — Thu, 16 Jul 2015 00:45:14 GMT

New to the Site - Hopefully this is the place to get the assistance I need. I am using a Intel (R) Xeon (R) Processor E5 Product Family/Core i7 system device and it has been brought to my attention by a games developer I do work for that I have several errors relating to the product. I have downloaded the Intel Utilities tool 2.1 and updated the drivers and still I am receiving errors. Can anyone help or direct me to the correct place to post my issue more in depth to try and obtain an answer (I am reasonably computer literate but some of the things I have read are beyond my skills).

Any insight would be really helpful.

For example;

Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Control Status and Global Errors - 3C2A

Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 3 - 3CB7

Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 0 - 3CB2

Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 1 - 3CB3

Intel(R) Xeon(R) Processor E5 Product Family/Core i7 Integrated Memory Controller ERROR Registers 2 - 3CB6

Are these normal? if so great I have been given mis-information. If they are ERRORS any suggestions on how I would resolve them apart from what I have already tried?

Regards

Micky

Re: Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?

Allan_J_Intel1 — Thu, 16 Jul 2015 19:28:24 GMT

This is the right place for processor issues.

I will need more information about this issue.

Where exactly are you getting those error messages?

Which version of Windows do you have?

Have you tried running the processor diagnostic tool? This will test your CPU and inform about any issues:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit- Intel® Processor Diagnostic Tool (64-bit)

https://downloadcenter.intel.com/download/19791/Intel-Processor-Diagnostic-Tool-32-bit- Intel® Processor Diagnostic Tool (32-bit)

Allan.

Re: Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?

MHarr15 — Fri, 17 Jul 2015 18:16:18 GMT

Dear Allan

Thank you for your response. I have been having issues of disconnects during games testing and the developers requested that I produce a game consultant report which is generated by their system, which conducts a scan of mine and produces a text document they examine and give advice on.

They stated that my issues relate to my Intel product. This has given me cause for concern as not only is this chipset expensive but I have never experienced any such issues with any of my machines which I have bespoke built by a reputable specialist PC business. I'm concerned that their information may be incorrect and if that I start to 'tinker' with the system and there is nothing wrong with it this is going to cause me major issues within my PC framework.

Please see a copy of .txt file below that I generated again today and it has not changed.

- I am running Windows 7 Ultimate 64 BIT OEM

- I have run the IPD Tool this afternoon and it has passed, please see the report below.

I am a great believer in 'If it isn't broken, don't fix it' however I wish to be able to state to the development team that this issue is not down to me but their own system causing the anomalies that are occurring with the disconnects.

---------------------------

--- Testing Processor 1 ---

---------------------------

--- IPDT64 - rev 2.20.0.0.W.MP ---

--- Start Time: 07/17/2015 18:48:55---

--- Skipping Config ---

--- Reading CPU Manufacturer ---

Expected --> GenuineIntel

Detected --> GenuineIntel

Found --- Genuine Intel Processor ---

--- Temperature Test ---

Temperature Test Passed!!!

Temperature = 52 degrees C below maximum.

--- Reading Brand String ---

Detected Brand String:

Intel Core i7-3930K 3.20GHz

Brand String Test Passed!!!

--- Reading CPU Frequency ---

Expected CPU Frequency is --> 3.20

Detected CPU Frequency is --> 4.62426

CPU Frequency Test Passed!!!

Expected frequency - The highest frequency at which the tested processor was manufactured to operate

Detected frequency - The frequency at which the tested processor is currently operating

Power management modes can create marginally higher or lower detected frequency

than expected frequency. Small variations in clock frequencies are common.

--- FSB NOT Supported on this Processor ---

--- Running Base Clock test ---

Detected Base Clock --> 100

Base Clock test Pass ---

--- Processor # 0 ---

Expected QPI rate: 6.4 GT/s

Detected QPI rate: 6.43375 GT/s

QPI rate test Pass ---

--- Running Floating Point test ---

Million Floating Points per Second, MFLOPS --> 532.8

Floating Point Test Pass ---

--- Running Prime Number Generation Test ---

Operation Per Second--> 5.31663e+006

Prime Number Generation Test Pass ---

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 1 x 32

- Detected L1 Inst Cache Size --> 1 x 32

- Detected L2 Cache Size --> 256

- Detected L3 Cache Size --> 12288

Cache Size Test Passed!!!

--- Determining MMX - SSE capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- MMX SSE ---

MMX - MMX Supported --> Yes

SSE - SSE Supported --> Yes

SSE2 - SSE2 Supported --> Yes

SSE3 - SSE3 Supported --> Yes

SSSE3 - SSSE3 Supported --> Yes

SSE4.1 - SSE4.1 Supported --> Yes

SSE4.2 - SSE4.2 Supported --> Yes

--- MMX SSE - capabilities check complete ---

MMX Test Result --- PASS

SSE Test Result --- PASS

SSE2 Test Result --- PASS

SSE3 Test Result --- PASS

SSSE3 Test Result --- PASS

SSE4.1 Test Result --- PASS

SSE4.2 Test Result --- PASS

MMX SSE Testing Passed !!

--- Determining AVX AES PCLMULQDQ capabilities ---

--- CPU FEATURES DETECTION FOR ---

--- AVX/AES/PCLMULQDQ ---

AVX - Advanced Vector Extensions Supported --> Yes

AVX OS Support - AVX Operating System Supported --> Yes

AES - Advanced Encryption Standard Supported --> Yes

PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

--- AVX AES PCLMULQDQ capabilities check complete ---

AVX Compare Test Result --- PASS

AES Test Result --- PASS

PCLMULQDQ Test Result --- PASS

AVX AES PCLMULQDQ Testing Passed !!

--- Reading Memory Size ---

Detected Memory Size is --> 16.00GB

--- Integrated Memory Controller Stress Test ---

--- Integrated Memory Controller Stress Test Pass!!! ---

Integrated Memory Controller Test Pass!!!

Chipset : Intel(R) X79 Express Chipset or Intel(R) C600 Series Chipset

Chipset Stepping : C0

No device connected to PCI-to-PCI Bridge Controller

No device connected to PCI Express Port 0

No device connected to PCI Express Port 1

1 device connected to PCI Express Port 2

1 : ASMedia XHCI Controller

1 device connected to PCI Express Port 4

1 : ASMedia XHCI Controller

1 device connected to PCI Express Port 5

1 : ASMedia XHCI Controller

1 device connected to PCI Express Port 6

1 : Asmedia 106x SATA Controller

1 device connected to PCI Express Port 8

1 : Asmedia 106x SATA Controller

2 device connected to SATA Controller 1

1 : ATA M4-CT128M4SSD2 SCSI Disk Device

2 : ATA WDC WD2002FAEX-0 SCSI Disk Device

6USB devices detected

1 : USB Composite Device

2 : Logitech USB Camera (Fusion)

3 : USB Composite Device

4 : USB Composite Device

5 : USB Composite Device

6 : USB Composite Device

1 device connected to Intel High Definition Audio Controller

1 : Realtek High Definition Audio

PCH LAN Device 'Intel(R) 82579V Gigabit Network Connection' detected

--- Platform Controller Hub Test Completed!!! ---

..Query 5..

--- Querying for Intel(R) Integrated Graphics Device (IGD) ---

..Intel(R) Integrated Graphics Device not supported on this processor..

..Skipping Intel(R) Integrated Graphics Device Presence Test..

--- CPU Load ---

--- Load Level = 8

CPU Load Passed!!!

--- Temperature Test ---

Temperature Test Passed!!!

Temperature = 35 degrees C below maximum.

--- Test End Time: 07/17/2015 18:52:54---

System Information

------------------

Processor Name: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz

Processor Information: Intel64 Family 6 Model 45 Stepping 7

Number of Physical Cores: 6

Number of Logical Cores: 12

Installed System Memory: 16 GB

Operating System: Microsoft Windows 7 Ultimate 64-bit

Graphics Information: NVIDIA GeForce GTX 680

System Product: RAMPAGE IV FORMULA

System BIOS: 1305

REPORT FROM GAME CONSULTANT (Developers Program)

------------------

System Information

------------------

Time of this report: 7/17/2015, 18:32:10

Machine name: MICKY-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

Language: English (Regional Setti...

Re: Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?

Allan_J_Intel1 — Mon, 20 Jul 2015 15:45:12 GMT

Thanks for the results.

Was the computer bios updated?

Have you tested this processor on another computer? Do you get same results?

Allan.

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Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?

Re: Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?

Re: Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?

Re: Help Please - Intel(R) Xeon Processor ERRORS for Core i7 ?