topic Re: I have issue with updating chipset driver using "intel driver update Utility". in Mobile and Desktop Processors

I have issue with updating chipset driver using "intel driver update Utility".

GWang23 — Mon, 15 Aug 2016 06:10:03 GMT

Hi, I have issue with updating chipset driver using "intel driver update Utility". I downloaded utility and have it scanned my computer. It tells me my Intel chipset Device Software (INF Update Utility-EXE Only) is outdated. Installed Version is 10.0.10586 and Latest Version is 10.1.1.14. Which I downloaded and ran the update, but it just end with failure msg. I have i7 720. Is there certain steps I have to take or it is not compatible with my i7???

If the latest version does not work with my i7, is there another version of software came out after current version on my computer?

Not sure if the msg I get has anything to do with this...but in past few months...not often...but sometime I would get this msg saying something about vendor and device id don't match.

Thanks in advance.

Re: I have issue with updating chipset driver using "intel driver update Utility".

idata — Wed, 17 Aug 2016 19:13:32 GMT

Hello, FlameHawk:

Could please confirm if one of these http://ark.intel.com/products/series/43121/Intel-Core-i7-700-Mobile-Processor-Series%23%40Mobile Intel® Core™ i7-700 Mobile Processor Series is your processor model? What operating system are using?

Regards,

Amy.

Re: I have issue with updating chipset driver using "intel driver update Utility".

idata — Wed, 31 Aug 2016 13:15:50 GMT

Hello, FlameHawk:

I just wanted to check on your thread; were you able to track this down? If not, please reply with the information requested above.

Regards,

Amy.

Re: I have issue with updating chipset driver using "intel driver update Utility".

GWang23 — Wed, 31 Aug 2016 16:38:17 GMT

I was told by some one my i7 is just too old not compatible with win 10 64...or I guess today's hard/software need....I guess there is no newer dirver update software for my i7 then the one that is currently installed? here is copy of system info.

Let me know...

Thanks a million.

George

OS Name Microsoft Windows 10 Home

Version 10.0.10586 Build 10586

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name GFORCE

System Manufacturer ASUSTeK Computer Inc.

System Model N61Jq

System Type x64-based PC

System SKU

Processor Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, 1600 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. N61Jq.212, 8/17/2010

SMBIOS Version 2.6

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASUSTeK Computer Inc.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Mobile

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.10586.420"

User Name GFORCE\georg

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 4.00 GB

Total Physical Memory 3.93 GB

Available Physical Memory 2.21 GB

Total Virtual Memory 4.12 GB

Available Virtual Memory 2.33 GB

Page File Space 200 MB

Page File C:\pagefile.sys

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Re: I have issue with updating chipset driver using "intel driver update Utility".

idata — Thu, 08 Sep 2016 13:37:44 GMT

Based on your chipset model Windows® 10 is not supported; therefore, the driver will not install. You might try install the driver from https://www.asus.com/Notebooks/N61Jq/HelpDesk_Download/ N61Jq | Notebooks | ASUS Global, but I noticed that Windows® 10 is no on the list for "Driver & Tools".

Regards,

Amy.