topic Re: System shuts down while ipdt is running. in Mobile and Desktop Processors

System shuts down while ipdt is running.

EKim6 — Fri, 12 Oct 2018 16:08:12 GMT

Specification :

Dell XPS 9570

i7 8750h

16GB

win 10 home 64bit

My system shut down and rebooted while inter processor diagnostic tool was running. The program couldn't pass through Floating number test.

Moreover, after rebooting, i found ipdt was removed automatically. When i launched ipdt, this was repeated, always. (including removing.)

What i've done:

Bios Update

Chipset Driver Update

DPTF Driver Update

Rapid Storage Driver Update

What is the cause of this issue? Is the cpu of my laptop broken?

Re: System shuts down while ipdt is running.

idata — Fri, 12 Oct 2018 23:26:30 GMT

Hello Crispy13,

Thank you for posting on the Intel ® communities.

I can see that you are having problems when running the Intel ® Processor Diagnostic Tool.

Regarding this, before we get started, I would like to gather more information of your system, specifically I would like to request an System Support Utility report. This report can be generated from our tool, you can refer to the link below so you can download it:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Make sure to attach the created report to this thread.

Now, something we can try in a situation like this is to fully re-install the tool. You need to fully remove it first, in order to do this, you must go to the "Settings" and then "Apps", search for Intel ® Processor Diagnostic Tool and uninstall it from there. Once completed, please refer to the link below to download the installer again:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Once done with this, please run the installer and attempt to run the diagnostics again. Please let me know the outcome of this. It would also be helpful if you could attach screenshots of the issue if it appears again.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: System shuts down while ipdt is running.

EKim6 — Sat, 13 Oct 2018 01:22:09 GMT

Although, after i removed and reinstalled ipdt, the result was the same.

shutdown - reboot - program removed.

I uploaded the result of SSU Scan.

Thank you.

Re: System shuts down while ipdt is running.

idata — Mon, 15 Oct 2018 20:20:23 GMT

Hello Crispy13,

Thank you for your response.

In this case, it is recommended to first get in contact with the manufacturer of the computer so that they can run some diagnostics from any program or tool they may have so that you can know whether that is a hardware issue.

This could be a compatibility issue because the manufacturers sometimes configure and customize the systems to work with only the tools they provide, so it is highly recommended to contact them directly so that they can check and diagnose your system.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: System shuts down while ipdt is running.

idata — Mon, 22 Oct 2018 21:06:26 GMT

Hello Crispy13,

I am following up with your case and see that we have not heard back from you.

If you need more assistance do not hesitate to reply.

Regards,

David V

Intel Customer Support Technician

Under Contract to Intel Corporation

Re: System shuts down while ipdt is running.

EKim6 — Thu, 25 Oct 2018 04:34:41 GMT

The problem was solved after Dell replaced my motherboard with new one.

IPDT program passed all the test.