topic Re: crashes using navigators, playing errors, Bsod in Mobile and Desktop Processors

crashes using navigators, playing errors, Bsod

PSouz1 — Sat, 25 Mar 2017 21:01:18 GMT

Hi guys,

I have just bought a new PC with this configurations:

COOLER: COOLERMASTER HYPER 103

Mother Board: MB LGA 1151 INTEL GA-Z170M-D3H MATX DDR4 3466MHZ CHIPSET Z170 RAID CROSSFIRE

CPU: CORE I7 7700K 4.2GHZ LGA (NO OVERCLOCK)

MEMORY: 16 GB DDR4 2400 MHZ (2 8X GB )

HARD DRIVE: 1TB SEAGATE

POWER SUPPLY: 750W 80PLUS EVGA

VGA: EVGA GEFORCE GTX 1080 FTW DT 8GB DDR5X 256BIT 10.000MHZ 1607MHZ 2560 CUDA CORES

SSD: SSD 240gb Sata 3 Hyper X FURY

Unfortunally, its crashing every time i'm using browsers ( chrome, IE ) for a couple minutes, playing games ( Dota2, witcher3, for example), sometimes works fine, but in any moment my applications (browsers and games) start to close, and in almost all the times, the applications don't report any error. I already updated the motherboards BIOS, the graphic cards BIOS and drivers. Change the OS (from 10 TO 8.1) and I already had the opportunity to test my CPU in a completely differente configuration, I tested in a MB Asus Z170M- Plus with 2X 8GB HYPER X 2133 DDR4, HD 250 SEAGATE, GTX 660 ASUS, and I have the same problem. Do you guys think that is a problem in I7 7700k? or I can change any configuration in bios that would help me ?

Ps: BSODs are not so common, but sometimes happen.

I would appreciate if you can help me.

Re: crashes using navigators, playing errors, Bsod

idata — Mon, 27 Mar 2017 17:35:55 GMT

Hello Paulo-450,

Let me apologize for any inconvenience.

The fact that you tested the processor on a different motherboard and the issue is still present is only indicating that the processor is the issue here. So, at this stage I would recommend checking the replacements options for your unit, below you will find the support options.

Chat support; http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

EMEA contact information: http://intel.ly/28QeAF3

APAC contact information: http://intel.ly/1ITfjUF

LAR contact information: http://intel.ly/29c0rW4

North America: Phone Number 1-916-377-7000, Business Hours: Monday - Friday 7:00 AM to 5:00 PM (Pacific Time).

Please let me know how it goes.

Regards,

Amy.

Re: crashes using navigators, playing errors, Bsod

idata — Mon, 03 Apr 2017 21:08:36 GMT

/thread/112708 Paulo-450, I am following up your thread, and I wanted to know if you were able to replace the unit.

Please let me know the results.

Regards,

Amy.

Re: crashes using navigators, playing errors, Bsod

PSouz1 — Thu, 06 Apr 2017 00:53:41 GMT

Hello Amy

The computer belongs to my brother in law, and since the day after I wrote this topic, the pc it is working fine. I will wait a little bit, and if the problems come back, I will replace the unit, and if I have problem doing this, I will let you know.

Thanks.

Re: crashes using navigators, playing errors, Bsod

idata — Thu, 06 Apr 2017 18:35:15 GMT

I am glad to hear that the computer is working fine.

Yes, please let me know how it goes.

Regards,

Amy.