topic Intel Processor Diagnostic Tool: PCH Test failed in Mobile and Desktop Processors https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612197#M34315 <P>Hello, i have installed everything but i can't pass the test</P><P></P><P></P>Chipset : Intel� 9 Series Chipset - Z97<P>Chipset Stepping : A0</P><P></P><P>No device connected to PCI Express Port 0</P><P></P><P>No device connected to PCI Express Port 1</P><P></P><P>1 device connected to PCI Express Port 4</P><P> 1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)</P><P></P><P>1 device connected to PCI Express Port 5</P><P> 1 : Sound Blaster Audio Controller</P><P></P><P>1 device connected to PCI Express Port 7</P><P> 1 : ASMedia XHCI 1.0 Controller</P><P></P><P>--- Error while retrieving SATA Device Information from OS ---</P><P>..Platform Controller Hub Test Failed..</P><P></P><P>Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS</P><P></P><P></P>Chipset : Intel� 9 Series Chipset - Z97<P>Chipset Stepping : A0</P><P></P><P>No device connected to PCI Express Port 0</P><P></P><P>No device connected to PCI Express Port 1</P><P></P><P>1 device connected to PCI Express Port 4</P><P> 1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)</P><P></P><P>1 device connected to PCI Express Port 5</P><P> 1 : Sound Blaster Audio Controller</P><P></P><P>1 device connected to PCI Express Port 7</P><P> 1 : ASMedia XHCI 1.0 Controller</P><P></P><P>--- Error while retrieving SATA Device Information from OS ---</P><P>..Platform Controller Hub Test Failed..</P><P></P><P>Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS</P> Sun, 15 Feb 2015 17:47:33 GMT VGeor2 2015-02-15T17:47:33Z Intel Processor Diagnostic Tool: PCH Test failed https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612197#M34315 <P>Hello, i have installed everything but i can't pass the test</P><P></P><P></P>Chipset : Intel� 9 Series Chipset - Z97<P>Chipset Stepping : A0</P><P></P><P>No device connected to PCI Express Port 0</P><P></P><P>No device connected to PCI Express Port 1</P><P></P><P>1 device connected to PCI Express Port 4</P><P> 1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)</P><P></P><P>1 device connected to PCI Express Port 5</P><P> 1 : Sound Blaster Audio Controller</P><P></P><P>1 device connected to PCI Express Port 7</P><P> 1 : ASMedia XHCI 1.0 Controller</P><P></P><P>--- Error while retrieving SATA Device Information from OS ---</P><P>..Platform Controller Hub Test Failed..</P><P></P><P>Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS</P><P></P><P></P>Chipset : Intel� 9 Series Chipset - Z97<P>Chipset Stepping : A0</P><P></P><P>No device connected to PCI Express Port 0</P><P></P><P>No device connected to PCI Express Port 1</P><P></P><P>1 device connected to PCI Express Port 4</P><P> 1 : Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)</P><P></P><P>1 device connected to PCI Express Port 5</P><P> 1 : Sound Blaster Audio Controller</P><P></P><P>1 device connected to PCI Express Port 7</P><P> 1 : ASMedia XHCI 1.0 Controller</P><P></P><P>--- Error while retrieving SATA Device Information from OS ---</P><P>..Platform Controller Hub Test Failed..</P><P></P><P>Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS</P> Sun, 15 Feb 2015 17:47:33 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612197#M34315 VGeor2 2015-02-15T17:47:33Z Re: Intel Processor Diagnostic Tool: PCH Test failed https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612198#M34316 <P>Hello Bl4ckD3m0n,</P><P></P><P>This is not a very common issue but please try these steps:</P><P></P><OL><LI>Reinstall the motherboard Chipset Driver.</LI><LI>Reinstall Intel® Management Driver.</LI><LI>Update motherboard BIOS.</LI></OL><P></P><P>After these steps, run the Intel® Processor Diagnostic Tool again and if issue persists contact our support Center.</P><P>Here is our contact information:</P><P><A href="http://www.intel.com/p/en_US/support/contactsupport">http://www.intel.com/p/en_US/support/contactsupport</A> <A href="http://www.intel.com/p/en_US/support/contactsupport">http://www.intel.com/p/en_US/support/contactsupport</A> </P><P></P><P>Kevin M</P> Tue, 17 Feb 2015 23:16:23 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612198#M34316 Kevin_M_Intel 2015-02-17T23:16:23Z Re: Intel Processor Diagnostic Tool: PCH Test failed https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612199#M34317 <P>Hello Kevin,</P><P>thank you for the answer,sadly i still can't pass the test, so i contacted intel support center.</P> Thu, 19 Feb 2015 03:37:07 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612199#M34317 VGeor2 2015-02-19T03:37:07Z Re: Intel Processor Diagnostic Tool: PCH Test failed https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612200#M34318 <P>I reinstalled intel rapid storage and i can pass the pch test now</P> Thu, 19 Feb 2015 16:03:20 GMT https://community.intel.com/t5/Mobile-and-Desktop-Processors/Intel-Processor-Diagnostic-Tool-PCH-Test-failed/m-p/612200#M34318 VGeor2 2015-02-19T16:03:20Z