topic Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey) in Mobile and Desktop Processors

Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

JLabr2 — Tue, 28 Nov 2017 12:13:49 GMT

I can't seem to get past the "1/0 Questions" survey after redeeming the master key. There seems to be a lot of people complaining here on the forums. I tried different browsers but they'll just say the limit has been reached. Any help would be great. Please advise. I already submitted a ticket.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

idata — Tue, 28 Nov 2017 17:37:45 GMT

Hi Jeyan,

I understand you are tying to redeem game offer and you are getting some problems with the starter pack website. I apologize for the inconvenience.

There was a bug detected associated with a new functionality we had added to our redemption process. The fix was implemented on Sunday.

Can you please try the starterpack website again?

The redemption process should be working now. Please let me know if you see any further issues.

Regards,

Allan J.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

JLabr2 — Wed, 29 Nov 2017 08:54:13 GMT

24 hours and I'm still experiencing the same issue. Now I can't redeem the game because it reached it's limit.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

idata — Wed, 29 Nov 2017 13:41:14 GMT

Hi Jeyan,

Thank you for feedback on this matter. Once again, I apologize for the inconvenience. We will update this thread as news become available.

Regards,

Allan J.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

idata — Wed, 29 Nov 2017 19:42:12 GMT

Hi Jeyan,

We continue researching this issue and we were wondering if you tried to clean Internet cache and browsing history.

If you are using Google Chrome, please see instructions below:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Please let me know your findings.

Regards,

Allan J.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

JLabr2 — Thu, 30 Nov 2017 10:07:07 GMT

Still the same issue, I'm afraid. I already tried private browsing.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

JLabr2 — Thu, 30 Nov 2017 10:16:35 GMT

Master Key limit reached. So it's useless if I repeat that again.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

idata — Thu, 30 Nov 2017 13:53:57 GMT

Hi Jeyan,

I am sorry to hear this issue still happen after testing different browsers. I will forward this information to the appropriate team for further investigation.

Additionally, I just sent a private message, please check your Inbox.

Thank you for your patience.

Allan J.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

JLabr2 — Mon, 04 Dec 2017 03:13:08 GMT

Requesting update on this issue, thank you.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

idata — Mon, 04 Dec 2017 13:40:01 GMT

Hi Jeyan,

Thank you for the information, I am still waiting for further instructions. I will let you know if I get any updates on this matter. Thank you for your patience.

Allan J.

Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

JLabr2 — Wed, 06 Dec 2017 08:21:56 GMT

Hello. Kindly close case as the issue is now resolved. Thank you so much!