topic Re: WHEA-Logger Event ID 17 in Mobile and Desktop Processors

WHEA-Logger Event ID 17

56Kruiser — Mon, 21 Jan 2019 05:56:37 GMT

On my HP Envy 360 several times a day I am getting WHEA-Logger Event ID 17 errors. General info says:

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x0

Vendor ID:Device ID: 0x8086:0x9D13

Class Code: 0x30400

I have checked and updated all drivers from HP, as well as Intel. I called HP, and they said it needed to come in for warranty repair. All they did was update it to Windows 1809, and run diags. It passes all Diags, which I told them when I sent it in.

I have run Windows verifier on all the drivers for 36 hours and get no BSODs.

Any suggestions?

Re: WHEA-Logger Event ID 17

Wanner_G_Intel — Wed, 23 Jan 2019 06:30:02 GMT

Hello 56Kruiser, This issue can be caused by outdated drivers, BIOS, or 3rd party software. To resolve this issue, we recommend checking the following information: A. Make sure the chipset driver is up to date. B. Load default BIOS values. C. Make sure you are running the latest BIOS. We recommend contacting your system manufacturer in case you need to update BIOS. D. Is your system running within specifications? (No overclokcing; Undervolting) Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: WHEA-Logger Event ID 17

56Kruiser — Thu, 24 Jan 2019 01:52:24 GMT

I have updated all drivers from HP site; 3 that weren't listed on HP site, but is on Intel site: Have updated bios, all set to default; system is stock, no overclocking or undervolting.

I had sent the unit to HP to repair. All they did was install latest version of Windows 1809.

No communication about the problem reason I sent it.

Error continues.

A guess a bigger concern for me: Given that it says "A corrected hardware erroro has occurtd"...do I have a problem with the hardware or not? I find it interesting that it is corrected.

If there is a hardware problem, I definitely want to get it fixed while on warranty. That siad, I sent it in while on warranty, but warranty stopped a few days ago. But I think I could resend it based on it having been in on this problem already.

Re: WHEA-Logger Event ID 17

Wanner_G_Intel — Fri, 25 Jan 2019 01:44:05 GMT

Hello 56Kruiser, These error messages may be caused by operating system updates, drivers or 3rd party applications. If your system shows error messages even after installing the drivers customized for your system, we recommend contacting your system manufacturer for warranty options and support. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: WHEA-Logger Event ID 17

56Kruiser — Fri, 25 Jan 2019 03:13:26 GMT

Thanks for the reply, Wanner.

This is interesting...as it is confusing when it indicates a "corrected hardware error". Make me think there is a hardware issue.

Working with HP is useless. I had actually sent it in on warranty, and they sent it back after just wiping and installing v1809 of Windows. When I got it back I had to install updated drivers, and Windows updates, none of which stopped the error.

I guess all I can do is live with it. I"m more comfortable if it in tact is not really a hardware error. I wanted it to be fixed if that was the case. It does pass all of HP's diags.

Re: WHEA-Logger Event ID 17

Wanner_G_Intel — Sat, 26 Jan 2019 03:03:13 GMT

Hello 56Kruiser, Receiving these error messages usually does not mean that a component is faulty. Most of the times they suggest that there are driver/OS or system conflicts. Even though you are running the latest Windows* build (RS5), we recommend checking Windows* Updates, scan and apply all of them if available. You can also go into Windows* Device Manager and look for error codes. If applying the latest driver/OS updates does not alleviate this problem, you can also perform a clean boot. In that way, you can determine if 3rd party applications are causing these issues. How to perform a clean boot in Windows https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there. I hope you find this information helpful. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

Re: WHEA-Logger Event ID 17

56Kruiser — Sun, 27 Jan 2019 04:46:36 GMT

Latest...

I've been checking 2-3 times a day for any updates from Windows Update, HP Support Assistant, and Intel'd Driver utility. I also did browse the Device Device Manager, found nothing with !.

Yesterday when I did a Windows Update, it did install January 22, 2019—KB4476976 (OS Build 17763.292),

This morning when I got up the computer had apparently booted from sleep during the night, was at a dark screen that would not come on. A click of the power button turned the unit off immediately. Below are results:

I have no idea if you folks interest in looking at dmp files or not. But I'll put a Dropbox link here in case you do:

Link to Memory.dmp-> https://www.dropbox.com/s/iof9pfykbdtsern/MEMORY.zip?dl=0

Link to Logger files from a utility on TenForums-> https://www.dropbox.com/s/nlb4d5y3e33r8ik/ROGERSLAPTOP-%282019-01-26_08-43-30%29.zip?dl=0

These were the drivers seen in the latest BSOD:

Bugcheck code 0000009F

Debug session time: Fri Jan 25 22:25:15.575 2019 (UTC - 6:00)

igdkmd64.sys Wed Apr 25 19:08:56 2018 (5AE11898)

iaStorAC.sys Mon Dec 3 15:21:08 2018 (5C059E44)

IntcDAud.sys Fri Apr 6 11:12:58 2018 (5AC79C8A)

ibtusb.sys Wed Nov 21 04:15:22 2018 (5BF5303A)

Some of the code in those files:

ibtusb.sys
Intel(R) Wireless Bluetooth(R) Filter Driver
https://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr
 
 
IntcDAud.sys
Intel Graphics Media Accelerator HD Driver
http://downloadcenter.intel.com/
 
 
iastorac.sys
Intel RST (Rapid Storage Technology) driver
OEM or http://downloadcenter.intel.com/Default.aspx
 
 
igdkmd64.sys
Intel Graphics driver
http://downloadcenter.intel.com/Default.aspx

Name	Intel(R) UHD Graphics 620
PNP Device ID	PCI\VEN_8086&DEV_5917&SUBSYS_8420103C&REV_07\3&11583659&1&10
Adapter Type	Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description	Intel(R) UHD Graphics 620
Adapter RAM	1.00 GB (1,073,741,824 bytes)
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki127756.inf_amd64_cd9f19051b5853c8\igd12umd64.dll
Driver Version	24.20.100.6025
INF File	oem43.inf (iKBLD_w10_DS section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 60 hertz
Bits/Pixel	32
Memory Address	0xB0000000-0xB0FFFFFF
Memory Address	0xA0000000-0xAFFFFFFF
I/O Port	0x00003000-0x0000303F
IRQ Channel	IRQ 4294967289
Driver	c:\windows\system32\driverstore\filerepository\ki127756.inf_amd64_cd9f19051b5853c8\igdkmd64.sys (24.20.100.6025, 12.51 MB (13,121,000 bytes), 5/8/2018 3:35 PM)

Name	Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller
Manufacturer	Intel Corporation
Status	OK
PNP Device ID	PCI\VEN_8086&DEV_9D03&SUBSYS_8420103C&REV_21\3&11583659&1&B8
Memory Address	0xB1230000-0xB1231FFF
Memory Address	0xB1239000-0xB12390FF
I/O Port	0x00003080-0x00003087
I/O Port	0x00003088-0x0000308B
I/O Port	0x00003060-0x0000307F
Memory Address	0xB1237000-0xB12377FF
IRQ Channel	IRQ 4294967292
Driver	c:\windows\system32\drivers\iastorac.sys (16.8.0.1000, 1.04 MB (1,094,792 bytes), 12/6/2018 4:48 PM)

iastorac	Intel(R) Chipset SATA/PCIe RST Premium Controller	c:\windows\system32\drivers\iastorac.sys	Kernel Driver	Yes	Boot	Running	OK	Normal	No	Yes

Name	Intel(R) Display Audio
Manufacturer	Intel(R) Corporation
Status	OK
PNP Device ID	INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&4D59C32&0&0201
Driver	c:\windows\system32\drivers\intcdaud.sys (10.25.0.5, 611.02 KB (625,688 bytes), 4/25/2018 2:23 PM)

intcdaud Intel(R) Display Audio c:\windows\system32\drivers\intcdaud.sys Kernel Driver No Manual Stopped OK Normal No No

ibtusb	Intel(R) Wireless Bluetooth(R)	c:\windows\system32\drivers\ibtusb.sys	Kernel Driver	No	Manual	Stopped	OK	Normal	No	No

Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2019-01-25T23:23:16.588
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: RogersLaptop
  Description: 
A corrected hardware error has occurred.
 
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
 
Bus:Device:Function: 0x0:0x1C:0x0
Vendor ID:Device ID: 0x8086:0x9D13
Class Code: 0x30400
 
The details view of this entry contains further information.

The fellow at TenForums said I should completely do a refresshed Windows install (which HP did last week), and not install any programs and run it for 2 weeks and see if it happens.

I'm about ready to call HP again, but I"m not hopeful they will be any help.