topic Re: defective cpu? in Mobile and Desktop Processors

defective cpu?

GRhod2 — Thu, 11 Jun 2020 02:33:55 GMT

OMPONENTS

Thermaltake V250 medium ATX case

EVGA 600W 80 plus certified power supply

MSI MPG Z390 Gaming Plus LGA1151 (Intel 8th and 9th Gen) M.2 USB 3.1 Gen 2 DDR4 HDMI DVI CFX ATX Z390 Gaming Motherboard (Renewed)

Intel core i-7 9700k 8cores 4.9ghz 95w 3Corsair Vengeance lpx 16gb(2x8) ddr4 3000mhz
Cooler Master Liquid LC120E RGB CPU cooler
MSI-NVIDIA Geoforce GTX 1650 super 4GB GDDR6 PCI-e GPU
WD-BLACK SN750 nvme SSD 500gb internal PCI-e

At first I didnt have the GPU and I thought the integrated graphics in the Intel i-7 processor would work but after turning on the computer the display was covered with horizontal colored lines and then the display went black( pictures attached ) and I cant even boot up to the BIOS to flash the updated BIOS.My motherboard doesn't have a hardware bios key to reflash without CPU. I've tried everything on the internet. disconnect power, cmos battery and hold power for 5 sec, remove the ram sticks , swapped hdmi cords.This is my first ever build, I verified that the CPU was installed correctly.What I'm I doing wrong , is one of the parts not compatible?

Re: defective cpu?

AlHill — Thu, 11 Jun 2020 02:41:48 GMT

Download and run the IPDT.

https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

Doc

Re: defective cpu?

BStew11 — Thu, 11 Jun 2020 03:18:46 GMT

(Renewed) motherboard, does this mean it is a refurbished board?

Have you plugged the display into the motherboard or GPU?

Do you have the 6 pin power connection connected to the GPU?

Re: defective cpu?

n_scott_pearson — Thu, 11 Jun 2020 05:24:53 GMT

Yes, 'renewed' is Amazon's way of saying 'refurbished' -- which is my way of saying 'likely defective'.

...S

Re: defective cpu?

Maria_R_Intel — Thu, 18 Jun 2020 14:48:08 GMT

Hello GRhod2,

Thank you for posting on the Intel* Community Forums.

Were you able to check the community recommendations?

Please, let me know if you still need assistance.

Best regards,

Maria R.

Intel Customer Support Technician

Re: defective cpu?

Sebastian_M_Intel — Sat, 20 Jun 2020 05:42:03 GMT

Hello GRhod2,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please feel free to post a new question.

Regards,

Sebastian M.

Intel Customer Support Technician.